Summary
Overview
Work History
Education
Skills
Timeline
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Charles Knerr

Tech Support Specialist
DeLand,FL

Summary

Remote Technical Support Expert with 10+ years experience with Business and residential customers. Windows desktop, networking, ISP, IoT.

Overview

22
22
years of professional experience

Work History

Personal Technology Expert Plus (WFH)

Support.com
Los Angeles, CA
01.2012 - 12.2022
  • Supply best-in-class support to direct consumers on all technical support needs for one or more partners.
  • Troubleshoot and solve customer technology problems in addition to identification and removal of Malware and Viruses, diagnosis and resolution of networks and networking devices, and guidance on use or setup of technical devices.
  • Maintain high level of customer satisfaction focusing on first call resolution.

Hardware Technician

Sparton Electronics
De Leon Springs, FL
01.2010 - 11.2011
  • Procured, installed, maintained, repaired hardware and software for desktop systems throughout facility.
  • Managed user accounts in AD, Exchange, and Novell.

Technical Support Specialist

Breakaway International
Arlington, TX
09.2000 - 07.2008
  • Support Point of Sale systems.
  • Remote TS PC hardware, software, networking.
  • Walk clients through hardware, software, repairs, installs.

Education

Associate of Science - Computer Networking

ITT
Arlington, TX
05.2005 - 2006.05

Skills

Troubleshooting

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Timeline

Personal Technology Expert Plus (WFH)

Support.com
01.2012 - 12.2022

Hardware Technician

Sparton Electronics
01.2010 - 11.2011

Associate of Science - Computer Networking

ITT
05.2005 - 2006.05

Technical Support Specialist

Breakaway International
09.2000 - 07.2008

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Charles KnerrTech Support Specialist