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Charles Knighton
Bozeman,MT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the electronics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Customer Service Technician
Penta Machine Company
05.2022 - Current
- Manage customer support, responses and repair requests using online ticketing software, phone, email and other channels
- Create and maintain product training content, troubleshoot and repair customer returns, coordinate shipping of repair machines and customer part requests, provide feedback to the company and the research and development group, and work across departments with production and software development.
Regional Service Manager
Fishers Technology
02.2021 - 05.2022
- Managed three service technicians, maintained the Bozeman and Billings offices, established a new office location, supported the sales team by demonstrating product functionality and providing sales leads, provided weekly reports and service statistics, and assisted production customers with configuring their production equipment.
Service Technician
Fishers Technology
10.2020 - 02.2021
- Serviced, repaired, and installed printing and copying equipment, provided customer support activities that assist customers with network connectivity, and provided administrative service assistance.
Service Technician
J&H Office Equipment
02.2013 - 10.2020
- Serviced, repaired, and installed printing and copying equipment, provided customer support activities that assist customers with network connectivity, and maintained internal meter-click count accounting.
Field Technician
Kenco Security and Technology
07.2012 - 02.2013
- Provided positive customer service in the form of training, service, and quality installs, installed a variety of home security systems, and provided service on a variety of Security and Fire Systems.
Design Engineer/ Owner
Wavelength Electronics
04.1992 - 09.2002
- Developed compact laser diode and thermoelectric temperature control electronics, facilitated quality assurance systems, and engaged in the CE compliance of instrument grade products.
Design Engineer
ILX Lightwave Corporation
01.1991 - 01.1992
- Developed power supply instrumentation for laser diodes, including schematic creation, PCB design, and manufacturing release documentation.
Manufacturing Engineer
ILX Lightwave Corporation
01.1990 - 01.1991
- Assisted in converting manufacturing to a Kan-Ban production system and facilitated engineering change orders.
Design Engineer
ILX Lightwave Corporation
01.1989 - 01.1990
- Developed the laser diode control electronics for the LDC-3700C series of laser diode controllers.
Education
Masters of Science in Electrical Engineering -
Montana State University
Bozeman, MTBachelor of Science in Electrical Engineering -
Montana State University
Bozeman, MTBachelor of Science in Education, Elementary Option (K-8) -
Montana State University
Bozeman, MTSkills
- Hardware troubleshooting
- Documentation And Reporting
- Inventory Management
- Problem-Solving
Certification
CompTia Network+ N10-007, 05/20/22, COMP001022051073
References
Steve Wipf: (720) 341-1851, stwipf07@gmail.com (Service Technician at Fishers Technology)
John Allwine: (707) 291-8103, john@pentamachine.com (Software Developer at Penta Machine Company)
Jonathan Dupea: (406) 471-2789, jonathan@pentamachine.com (Production Manager at Penta Machine Company)
Accomplishments
- Achieved product CE compliance through effectively helping with documentation and working directly with the compliance testing facility.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeSoftware
Atlassian JIRA and Confluence
Salesforce
Interests
Camping
Hiking
Gardening
Playing Role Playing Games with family and friends
Timeline
Customer Service Technician
Penta Machine Company
05.2022 - Current
Regional Service Manager
Fishers Technology
02.2021 - 05.2022
Service Technician
Fishers Technology
10.2020 - 02.2021
Service Technician
J&H Office Equipment
02.2013 - 10.2020
Field Technician
Kenco Security and Technology
07.2012 - 02.2013
Design Engineer/ Owner
Wavelength Electronics
04.1992 - 09.2002
Design Engineer
ILX Lightwave Corporation
01.1991 - 01.1992
Manufacturing Engineer
ILX Lightwave Corporation
01.1990 - 01.1991
Design Engineer
ILX Lightwave Corporation
01.1989 - 01.1990
Masters of Science in Electrical Engineering -
Montana State University
Bachelor of Science in Electrical Engineering -
Montana State University
Bachelor of Science in Education, Elementary Option (K-8) -
Montana State University
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