Charles Landis
Hickory,NC
Summary
Proven leader with a track record of enhancing customer satisfaction at Home Depot through excellent communication and effective team collaboration. Skilled in maintaining high-quality standards across various roles, from greenskeeping at Catawba Country Club to managing office operations at Landis Enterprises. Demonstrates reliability and a knack for relationship building, ensuring operational excellence and positive client interactions.
Overview
25
25
years of professional experience
Work History
Greenskeeper
Catawba Country Club
06.2023 - Current
- Contributed positively to the overall golfer experience with consistently well-maintained bunkers and hazard areas.
- Trained new employees on proper equipment use, safety protocols, and best practices in golf course maintenance.
- Increased golfer satisfaction with diligent attention to detail in maintaining greens, tees, and fairways.
- Enhanced course conditions by implementing effective maintenance practices and timely turf management.
Sales/Customer Service
Home Depot
11.2021 - 05.2023
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Assistant Manager
Classic Touch Auto Wash
02.2015 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Office Manager
Landis Enterprises
03.2000 - 01.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Diploma - Business
Fred T Foard High School
Newton, NC05.1994
Skills
- Customer Service
- Reliable and Dependable
- Team Leadership
- Relationship Building
- Excellent Communication
Timeline
Greenskeeper
Catawba Country Club
06.2023 - Current
Sales/Customer Service
Home Depot
11.2021 - 05.2023
Assistant Manager
Classic Touch Auto Wash
02.2015 - 10.2021
Office Manager
Landis Enterprises
03.2000 - 01.2015
Diploma - Business
Fred T Foard High School
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