Developed and implemented strategies to increase customer satisfaction and loyalty.
Created monthly reports for senior management summarizing operational performance metrics.
Coached, mentored and trained team members in order to improve their job performance.
Owner Operator
Cwlee Trucking Company
Houston, TX
04.2017 - 02.2022
Developed business plan and budget to maximize profitability.
Analyzed market trends and customer feedback to identify opportunities for growth.
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Truck Driver
USPS
Houston, TX
12.1992 - 04.2017
Transported goods to and from specified destinations in accordance with delivery schedules.
Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
Inspected truck before and after trips, ensuring all safety regulations were followed.
Education
EPA 608. TDLR 12/23-12/24 - HVAC Installation And Repair
Fortis Institute
Houston, TX
08-2024
High School Diploma -
NFHS
Houston
08-1985
Skills
Trouble shoot, installing units, repair units
Timeline
Manager
KFC
02.2022 - Current
Owner Operator
Cwlee Trucking Company
04.2017 - 02.2022
Truck Driver
USPS
12.1992 - 04.2017
EPA 608. TDLR 12/23-12/24 - HVAC Installation And Repair