Charles Lee
Orlando,FL
Summary
As an accomplished Store Manager with a proven track record at Five Below, enhancing store operations and elevating customer service standards. Expert in inventory management and team leadership, I've successfully mentored staff to surpass sales goals through strategic planning and effective coaching. Skilled in POS systems and problem-solving, I thrive in fast-paced environments, consistently achieving positive outcomes.
Overview
7
7
years of professional experience
Work History
Store Manager
Five Below
Orlando, FL
08.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to continue to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Lead
Ulta Beauty
Orlando, FL
01.2022 - 05.2024
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
Assistant Manager
Sally Beauty Supply
Arcadia Florida
05.2017 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Cosmetology
Florida Academy
Fort Myers, FL05.2019
Desoto High School
Arcadia Florida 06.2013
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Team leadership and coaching
- Outstanding communication skills
- Store Merchandising
- Inventory Management
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- POS Systems
- Team Building and Leadership
- Team motivation
- Supply Ordering
- Policies and Procedures
- Store displays
- Staff Supervision
- Staff Management
- Sales expertise
Timeline
Store Manager
Five Below
08.2022 - Current
Sales Lead
Ulta Beauty
01.2022 - 05.2024
Assistant Manager
Sally Beauty Supply
05.2017 - 02.2019
Cosmetology
Florida Academy
Desoto High School