Charles Lisenby

Results-driven Executive Manager that drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.

Leading Change

• The modernization of the EMS Department was successfully executed under my management. This involved transitioning from traditional paper-based records and manual processes to electronic records and automated workflows. Our objective was to eliminate data silos and optimize the utilization of departmental and organizational data. Additionally, we implemented a new electronic data tracking software to facilitate the seamless extraction and sharing of information.
• As a leader in the modernization of the organization chart, I have successfully spearheaded the creation of 12 new positions within the EMS department. This strategic move has enabled ladder progression and provided ample growth opportunities for the department's personnel.

Leading People

• Responsible for overseeing a team of 155 employees. Additionally, I am tasked with coordinating and facilitating regular organizational training sessions, as well as managing workflow scheduling to ensure optimal productivity and efficiency within the workplace.
• As part of my duties, I oversaw the monitoring and recommendation of personnel and manpower resources allocation. Additionally, I documented and reviewed personnel and distribution changes to ensure the implementation of effective personnel and manpower reporting procedures. Our organization caters to a Veteran population of approximately 161,000 individuals residing in 101 counties across Nebraska, western Iowa, Kansas, and Missouri. Our service area spans over 58,000 square miles.
• Employee Relations-Labor Relations team, my responsibilities include mediating and following up on action plans related to both union and non-union issues.

Results Driven

• Under my leadership, I was able to increase the departmental SHEP Score of 63% from previous leadership to a score of 96% in a period of 6 months. SHEP is the Survey of Healthcare Experiences of Patients that asks a random sample of recently discharged patients about important aspects of their hospital experience regarding the cleanliness of the hospital environment.
• Over a period of 24 months, we were able to reduce departmental overtime by 92%, resulting in a net savings of $600,000. This was accomplished through the implementation of streamlined processes and the elimination of redundancies.
• Managed the yearly textile inventory for the Nebraska-Western Iowa Healthcare System ensuring complete accountability for an inventory valued at over $1.2 million. The outcomes were meticulously evaluated by management and subsequently submitted to VA Headquarters with 100% accuracy.

Business Acumen

• Managed a total of 16 service contracts for the Nebraska- Western Iowa Health Care System, which are valued in excess of $30 million dollars.
• Managed departmental operational budget of $13 million, ensuring that all financial resources are allocated effectively and efficiently.
• Over a period of 24 months, we were able to reduce departmental overtime by 92%, resulting in a net savings of $600,000. This was accomplished through the implementation of streamlined processes and the elimination of redundancies.
• Managed the entire process of budget formulation, justification, and execution, as well as financial management. Ensured that all financial activities were carried out in accordance with established policies and procedures.
• Accountable for overseeing the strategic planning and programming components of the Environmental Management Services program, spanning across short, mid, and long-term timeframes.
• As Funds Control Point Approving Official for all departmental accounts, I was entrusted with the crucial responsibility of ensuring that all expenditures were properly authorized and documented. Throughout my tenure, I diligently fulfilled this role, ensuring that all financial transactions are following established protocols and regulations.

Building Coalitions

• Collaborated with the Interior Design team to select appropriate flooring, furniture, and other interior design elements for hospital projects. The joint effort ensured that the chosen items were easily maintainable, compatible with approved NWI chemicals, and aligned with the design requirements of the facility.
• Assisted in the development, validation, and implementation of budgetary plans, while also providing guidance on financial management and reporting. Collaborated with stakeholders to ensure effective execution of budgetary strategies and monitored financial performance to identify areas for improvement.

Relationships-Team Building

• Joint Commission
• Union/HR Partner for Employee Relations-Labor Relations
• New Site(s) Activation Teams Member
• Community Living Center (CLC) Committee
• Clinical Products Review Committee Voting Member
• Regulated Medical Waste Oversight Committee Member
• Equipment Committee Member
• COVID Task Force Committee Member
• Environment of Care Committee Member
• Green Environmental Management Committee Member
• Infection Prevention Committee Member
• Currently engaged in active assistance to Nebraska Senators Carol Blood and Tom Brewer in their efforts to amend two state laws pertaining to homestead exemptions and motor vehicle taxation. The proposed changes aim to establish a sliding scale for all Nebraska veterans with a disability rating, resulting in a reduction of their tax obligations based on the percentage of disability.

• Program Support Assistant, Dept. Veterans Affairs, 01/2017, 04/2018
• Store Manager, Walmart, 10/2016, 01/2017
• Staff Internal Auditor, Douglas County NE, 01/2016, 10/2016
• Store Manager, Hy-Vee, 08/2013, 01/2016
• Director of Operations, U.S. Navy, 01/2010, 08/2013
• Office Manager, U.S. Navy, 01/2010, 01/2012
• Human Resources Manager, U.S. Navy, 01/2007, 01/2010
• Production Manager, U.S Navy, 01/2006, 01/2007
• Logistics Manager, U.S. Navy, 01/2004, 01/2007
• Training Manager, U.S. Navy, 05/2001, 01/2007

• Society for Human Resources Management
• Association of Certified Fraud Examiners
• Association for Linen Management
• Association for the Healthcare Environment
• Disabled American Veterans (DAV) - Lifetime Member

• Bellevue University, Master of Science in Human Resources Strategic Management
• Bellevue University, Bachelor of Science in Human Resources
• Bellevue University, Bachelor of Science in Business Administration
• Harvard University, Certificate in Organizational Structure
• Harvard University, Certificate in Resilient Leadership
• Harvard University, Certificate in Purpose in Business Cases
• Department of Veterans Affairs, Certified Alternative Dispute Resolution Mediator
• Core Strengths, Strengths Deployment Inventory 2.0 Facilitator

• 20 years Budget-Auditing and Employee Management
• 15 years Program and Process Improvement Management
• 7 years Policy and Procedure Setting at both Chief and Director Level
• 7 years Safety, Hazardous Waste, Pest Control, Facilities, EPA, and OSHA Management
• 7 years Infectious Waste Management (Including CHEMO and SHARPS)
• 7 years Solid Waste, and Recycling Management
• 7 years CMS and Joint Commission Compliance Management
• 7 years Complex Union Negotiations and Partnerships
• 7 years Healthcare Contract Negotiations

• Patrick Dawson, Assistant Director, Nebraska-Western Iowa Healthcare System, 4101 Woolworth Avenue, Omaha, Nebraska, (402) 378-5738
• Andy Dimacali, Executive – Service Chief, VA Southern Nevada Healthcare System, 6900 North Pecos Road, Las Vegas, NV, (702) 526-9028
• Jeffrey Welch, President & Managing Partner, Gross Welch Marks Clare Law Firm, 1500 Omaha Tower, Omaha, NE, (402) 517-5914

• Society for Human Resources Management
• Association for Certified Fraud Examiners
• Association for Linen Management
• Association for the Healthcare Environment
• Disabled American Veterans - Lifetime Member