Charles Lumpkins
Byesville,OH
Summary
Results-driven professional with extensive experience in network management and team leadership. Known for effective communication and problem-solving skills, driving initiatives that streamline processes and enhance customer satisfaction.
Overview
23
23
years of professional experience
Work History
Technician Data Network SR.
Glo-Fiber / Shentel
07.2022 - Current
- Configured and maintained network infrastructure to ensure optimal data flow and connectivity.
- Monitored system performance, identifying and resolving issues to enhance operational efficiency.
- Collaborated with cross-functional teams to implement network solutions that supported organizational goals.
- Developed documentation for network configurations and procedures, improving knowledge sharing among staff.
- Trained junior staff on networking tools and best practices, fostering professional growth within the team.
- Led troubleshooting efforts for complex network problems, streamlining resolution processes and minimizing downtime.
- Streamlined internal processes through automation initiatives resulting in increased efficiency across departments.
- Fielded and handled complaints and questions about information systems.
Regional Fiber Manager
ADB / Primetech Communications
03.2019 - 07.2022
- Analyzed market trends to inform decision-making and drive business development initiatives.
- Managed vendor relationships, ensuring alignment with organizational goals and cost-effectiveness.
- Oversaw budget allocations, optimizing resource utilization for maximum impact on project outcomes.
- Facilitated training sessions to elevate team skills and maintain high-performance standards.
- Evaluated project outcomes, providing insights for continuous improvement in processes and strategies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Assisted with outages and instructed construction teams where to repair or over build.
- Assisted other teams in read the redline drawings as well as modifying red line drawings.
FTTH Build and Splicing Manager / Node Split
Decisive Communications Inc.
10.2015 - 03.2019
- Led FTTH network design initiatives to optimize capacity and performance across multiple sites.
- Developed strategic plans for fiber deployment, enhancing service coverage and efficiency.
- Analyzed network performance data to identify areas for improvement and implement corrective actions.
- Conducted feasibility studies for new projects, assessing technical requirements and potential impacts on existing infrastructure.
- Championed process improvements that reduced project lead times while maintaining compliance with regulatory standards.
- Contributed to cost savings by identifying opportunities for resource optimization within the FTTH network planning process.
- Collaborated with cross-functional teams to develop efficient FTTH deployment strategies for new projects.
Sargent Deputy Sheriff
Guernsey / Noble County Sheriff's Office
02.2003 - 10.2016
- Enforced laws and regulations to maintain public safety and order.
- Conducted thorough investigations of crimes, gathering evidence and interviewing witnesses.
- Mentored junior deputies, fostering skills in law enforcement practices and procedures.
- Collaborated with community organizations to promote crime prevention initiatives.
- Implemented strategies to enhance departmental efficiency and resource allocation.
- Developed training programs focused on emergency response and crisis management techniques.
- Prepared detailed reports on incidents, ensuring accuracy for legal proceedings.
- Coordinated with local agencies to streamline communication during multi-jurisdictional operations.
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
Education
Associate of Science - Criminal Justice
Muskingum Tech
Zanesville, OH12-2002
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Certified SCTE OSP and ISP
- Work Planning and Prioritization
- System troubleshooting
Timeline
Technician Data Network SR.
Glo-Fiber / Shentel
07.2022 - Current
Regional Fiber Manager
ADB / Primetech Communications
03.2019 - 07.2022
FTTH Build and Splicing Manager / Node Split
Decisive Communications Inc.
10.2015 - 03.2019
Sargent Deputy Sheriff
Guernsey / Noble County Sheriff's Office
02.2003 - 10.2016
Associate of Science - Criminal Justice
Muskingum Tech