Charles lupardo
fort myers
Summary
Dynamic Golf Operations Manager at Shadow Wood Community Association with a proven track record in team leadership and operational efficiency. Expert in member experience management and detail-oriented record keeping, I successfully implemented systems that enhanced workflows, fostering strong relationships with stakeholders and ensuring exceptional service delivery.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Golf Operations Manager
Shadow Wood Community Association
Bonita Springs
01.2004 - 03.2025
- Supervised team members during their shift hours while providing feedback on job performance.
- Implemented systems that streamline workflows resulting in increased efficiency across departments.
- Cultivated relationships with members, guests, sponsors, and other stakeholders involved in the golf business.
- Oversaw daily activities of golf staff, including scheduling, training, and performance management.
- Established operational standards to ensure efficient service delivery and customer satisfaction.
Real Estate Broker
Self-employeed
FORT MYERS
01.2017 - 03.2023
- Attended continuing education classes regularly in order maintain up-to-date knowledge about real estate law and industry practices.
- Drafted real estate contracts, purchase agreements, and closing documents according to state regulations.
- Managed all aspects of client transactions from initial contact through closing including coordinating inspections, appraisals, surveys, repairs and renovations when needed.
- Monitored progress of transactions from start-to-finish including staying abreast of any changes or issues that arose during the process.
Education
Community Association Manager - Community Association Rules
Larson's Education
Fort Myers, FL06-2025
Bachelor of Science - Criminal Justice
Florida Gulf Coast University
Fort Myers, FL04-2024
Skills
Team leadership
Collaboration and coordination
Detail-oriented record keeping
- Member experience management
Affiliations
- golf
- poker
Languages
English
Professional
Spanish
Elementary
Accomplishments
- While working for Shadow Wood Country Club, me and my team continuously gave excellent member service which resulted in the highest member satisfaction across all departments at Show Wood Country Club. The highest marks in annual member survey results saw my departments at the top for 10+ years.
Certification
- Community Association Manager
Timeline
Real Estate Broker
Self-employeed
01.2017 - 03.2023
Golf Operations Manager
Shadow Wood Community Association
01.2004 - 03.2025
Community Association Manager - Community Association Rules
Larson's Education
Bachelor of Science - Criminal Justice
Florida Gulf Coast University
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