Charles Lyons
Boynton Beach,FL
Summary
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Results-driven Admissions Manager with expertise in leadership, conflict resolution, and communication. Proven ability to enhance operational performance and team productivity, ensuring compliance and accuracy in admissions processes.
Overview
16
16
years of professional experience
Work History
Admissions Manager
Flyland Recovery Network
Lake Worth, Florida
08.2023 - 07.2026
- Directed admissions representatives to ensure compliance with established policies and protocols.
- Managed sales floor operations, optimizing call flow and minimizing missed calls.
- Led admissions team to complete tasks on time while ensuring accurate assessments.
- Oversaw daily operations of admissions department, enhancing communication between departments.
- Verified insurance policies through data analysis, improving accuracy and increasing revenue.
- Utilized Salesforce, CTM, Kipu, Sunwave, and Verify TX to enhance operational performance.
- Served as primary contact for facility operators across all treatment centers.
Admissions Team Lead
Mandala Healing Center
West Palm Beach , FL
12.2022 - 08.2023
- Answered phone calls in regards to prospective clients seeking help for themselves or a loved one, and was quickly able to find a soloution
- Able to troubleshoot whenever an issue came up in regards to client care, admissions issues, or insurance questions
- Verified insurance benefits thru multiple computer program portals, and provided accurate information to the client or family
- Review client assessments, and based of the information provided, I am able to determine the proper level or care for that individual
- Monitored team progress and enforced deadlines.
- Delegated daily tasks to team members to optimize group productivity.
Behavioral Health Technician
One Soloution Detox
West Palm Beach , FL
10.2022 - 12.2022
- Documented behavioral incidents to keep accurate records.
- Documented patient behavior, interventions completed and patient response to interventions.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Planned and implemented safe interventions consistent with treatment goals.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Completed daily client rounds and tracked client movements.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Assisted with execution of client activities, support groups and field trips.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Documented patient interactions in compliance with HIPAA requirements.
Warehouse Employee
Faith Farm Thrift Store
Boynton Beach, FL
03.2020 - 03.2021
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Rotated date-sensitive stock to front of rack and removed outdated inventory.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Supervisor
Henderson and Son Handyman Service
Basking Ridge, NJ
01.2015 - 01.2019
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Complied with company policies, objectives and communication goals.
Room Service Associate
St. Paul Hotel
St. Paul, M
02.2010 - 01.2014
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Practiced food safety and sanitation habits and followed compliance requirements.
- Suggested food and beverage upsells to guests to maximize profits.
Education
High School Diploma -
Ridge High School
Basking Ridge, NJ06.2007
Skills
- Written and oral communications
- Teamwork
- Mentoring and training
- Leadership
- Issue and conflict resolution
- People skills
- Troubleshooting
- Communication
- Active listening
- Client Evaluation
- Supervision & Leadership
- Crisis Management
- Computer Skills
- Reliable & Trustworthy
- Conflict Resolution
- Friendly, Positive Attitude
- Organizational Skills
- Critical Thinking
- Good Work Ethic
- Team Building
Timeline
Admissions Manager
Flyland Recovery Network
08.2023 - 07.2026
Admissions Team Lead
Mandala Healing Center
12.2022 - 08.2023
Behavioral Health Technician
One Soloution Detox
10.2022 - 12.2022
Warehouse Employee
Faith Farm Thrift Store
03.2020 - 03.2021
Supervisor
Henderson and Son Handyman Service
01.2015 - 01.2019
Room Service Associate
St. Paul Hotel
02.2010 - 01.2014
High School Diploma -
Ridge High School