Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles MacNeill

Amesbury,MA

Summary

Service-driven Liquor Store Clerk with expertise in cash register systems and known for processing sales data quickly and effectively. Dependable and reliable, offering exceptional record of flexibility and attendance. Considered smart, adaptable and versed in wide-ranging products.

Overview

11
11
years of professional experience

Work History

Liquor Store Manager

Harrigan's Cork And Cask
Beverly, MA
03.2022 - 08.2022
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Received payments by cash, credit and personal check and remitted correct change.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Motivated staff to perform at peak efficiency and quality.
  • Helped general management develop prices based on inventory costs.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate cash drawers.

Manager/Owner

Hopkinton Wine And Spirits
Hopkinton, MA
01.2015 - 07.2021
  • Increased customer loyalty and retention.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Beer Manager

New England Wine And Spirits
Newburyport, MA
06.2011 - 01.2015
  • Maintained highest standards for beverage quality and service.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Completed inventory counts and ordered merchandise.

Education

High School Diploma -

Essex Agricultural And Technical Institute
Hawthorne Ma
2001

Skills

  • Price Reviews
  • Inventory Counts
  • Extensive Alcohol Knowledge, Which Includes Wine Pairing and other skills pertaining to one's palette
  • Great Customer Service Skills
  • Product Management and Branding
  • Scheduling and Time-Tracking
  • Merchandise Promotion and Display
  • Store Opening and Closing
  • Handling Complaints and Inquiries
  • Analyzing Profitability

Timeline

Liquor Store Manager

Harrigan's Cork And Cask
03.2022 - 08.2022

Manager/Owner

Hopkinton Wine And Spirits
01.2015 - 07.2021

Beer Manager

New England Wine And Spirits
06.2011 - 01.2015

High School Diploma -

Essex Agricultural And Technical Institute

Similar Profiles

CREATE PROFILE
Charles MacNeill