Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Charles Maddox

Seaford,DE

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

ISP Network Deployment Engineer

Patriot Broadband Technologies
12.2020 - Current
  • Responsible for installation, configuration, and deployment of various inside service provider networking equipment including radio frequency transmitters, receivers, splitters, amplifiers, optical lasers, equipment racks, low voltage DC wiring, structured cabling, fiber optic cables, coaxial cables.
  • Ensuring proper labeling of all newly deployed equipment as well as all cabling associated with it.
  • Assisting OSP technicians with locating valid pathways for new node builds using power meters and OTDR to verify distance from central office
  • Was tasked with and established region wide adopted standard process on scoping, running, testing, and labeling fiber for R-PHY buildout.
  • Planning and execution of capacity-driven fiber node splits.
  • Pre-testing radio frequency and fiber signals using various handheld meters to ensure proper signal and making adjustments.
  • Reading and understanding diagrams/drawings.
  • Taking and maintaining accurate field notes.
  • Built on average 20 new builds for both analog and digital nodes per week while achieving impeccable results visually, organizationally, as well as performance based.
  • Maintaining clean and organized workplace environments.

Retail Store Manager

Prime Communications
04.2019 - 12.2021
  • Ensured extraordinary and memorable customer experience both pre and post sale.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Maintained premier retail environments for staff and visitors.
  • Offered suggestions to upper management on how to increase customer satisfaction during store visits. This suggestion resulted in a 20% increase in 5 star Google Reviews per store location over 3 months.
  • Trained staff on proper use of point of sale and account servicing software/equipment in accordance with company policy
  • Ensured proper handling and destruction of both customer and business sensitive documents
  • Assisted fellow staff across DE/PA/NJ with resolving various technical system errors by suggesting workarounds and answering general questions about day to day operations
  • Assisted remote IT department with installing updated networking equipment (routers, switches, WAPs, firewalls, fallback wireless internet cards, etc.) to ensure optimal network functionality/security.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers

Assistant Retail Store Manager

Spring Mobile / Prime Communications
08.2016 - 04.2019
  • Assisted store manager with day to day operational tasks such as inventory management, ordering supplies, coaching staff, goal setting, and any other tasks requested by operations team
  • Managed business accounts and conducted follow-up with prospects including in-person visits and phone calls.
  • Attended required in person manager training sessions for future opportunities for advancement.
  • Offered sales floor support while monitoring employee development looking for areas of improvement.
  • Assisted store manager in meeting standards for customer service and quality.
  • Completed routine store inventories.

Wireless Sales Associate

Mobilecom / Spring Mobile
12.2007 - 08.2016
  • Exceeded monthly wireless sales quotas set by store manager.
  • Activated both contract and pre-paid wireless phones for an average of 75 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Diagnosed and resolved issues with mobile devices including freezing, app or system crashing, inability to charge, hardware issues, network connectivity problems, etc.
  • Built complete, tailored wireless solutions that fit each customer's needs by asking exploratory questions to pinpoint additional opportunities.
  • Maintained accurate records of sales and customer information.
  • Troubleshot cellular devices including phones, smart watches, tablets, laptops, home phones, hotspots, cradle points, etc.

Education

Completed Udemy Certification Coursework For The Following: Cisco CCNA, CompTIA A+, Network+, Security+, Pentest+, Cloud+, And AWS Certified Cloud Practitioner -

Udemy
Onlline

Google IT Professional Certification -

Coursera
Online
07.2021

High School Diploma -

Greenwood Mennonite High School
Greenwood, DE
05.2007

Skills

  • Ability to decipher network diagrams/schematics
  • Self-Guided Study
  • Advanced Problem Solving
  • Attention to Detail
  • Technology Integration
  • Customer-Oriented
  • Technical Support
  • Wireless Network Design
  • Cloud Computing
  • Ability to quickly respond and adapt according to business needs
  • Organization/Time Management and Multitasking
  • Resource Utilization
  • Active Listening
  • Strong Written and Oral Communication
  • Multiple Computer OS Proficiency (MacOS, Windows, Linux)

Volunteer Experience

  • Anjos da Noite, São Paulo, Brazil, 07/2017, Volunteered with Anjos da Noite, an organization that supports the homeless and extreme drug abusers who are neglected in the largest city of South America. Food was brought into the center and it was my responsibility to sort and prepare it for the cooks.
  • Cabaret, Haiti, 01/2015, 02/2015, Stayed in a local’s home in an impoverished region. Participated in an ongoing feeding program for over 100 children. Participated in a medical clinic administering Vitamin C and types of various medications as recommended by the doctors.

Timeline

ISP Network Deployment Engineer

Patriot Broadband Technologies
12.2020 - Current

Retail Store Manager

Prime Communications
04.2019 - 12.2021

Assistant Retail Store Manager

Spring Mobile / Prime Communications
08.2016 - 04.2019

Wireless Sales Associate

Mobilecom / Spring Mobile
12.2007 - 08.2016

Completed Udemy Certification Coursework For The Following: Cisco CCNA, CompTIA A+, Network+, Security+, Pentest+, Cloud+, And AWS Certified Cloud Practitioner -

Udemy

Google IT Professional Certification -

Coursera

High School Diploma -

Greenwood Mennonite High School

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Charles Maddox