Charles Malana
Moreno Valley,CA
Summary
Competent Installation Technician awarded for exceptional customer satisfaction. Over 10+ years of experience installing, maintaining and repairing home and business security products in accordance with company rules and regulations . Customer-oriented Installation Technician with excellent troubleshooting and reporting skills in the home industry Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled installer knowledgeable about managing inventory, schedules and new installations. Familiar with quality standards and documentation requirements. Verify product received against receiving documents, notes and reports discrepancies and any obvious damages . Detail oriented with outstanding interpersonal communication skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
12 V Electronics Installer
Alternative Sounds
03.1995 - 09.1999
- Accessed needed areas by carefully removing door or dash panels, seats and carpeting.
- Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Participated in team-building activities to enhance working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with customers to understand needs and to provide excellent service.
- Check in shipments and orders .
Installer /Technician
ADT Security
10.1999 - 10.2020
- Submitted service tickets for equipment maintenance requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Installed home and business security applications and devices and suggested additional security measures.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Documented transactions and support interactions in system for future references .
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, and cellular .
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Load, unload and move material to and from storage and production areas.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
Builder
T3 Motion
06.2021 - 09.2022
- Interpreted blueprints accurately .
- Assembled parts correctly according to specifications .
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Used personal expertise and craftsmanship to complete assembly .
Service Technician
KPS Alarms
09.2022 - 10.2023
- Diagnosed and troubleshot problems, repairing alarm security system , networking issues .
- Installed new equipment and explained operation to customers .
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Evaluated systems according to predetermined checklist and noted issues.
Education
Associate of Arts - Electronics Technology
Cerritos College
Norwalk, CAHigh School Diploma -
Artesia High School
Lakewood, CASkills
- Issue troubleshooting
- Customer service expert
- Windows 10
- Hand Tools
- Power Tools
- Specialty Tools
- Maintenance and Repair
- Customer Relations
- System repairs
- Safety and compliance
- Installation planning
- Computer proficiency
- 12V Electronics
- Mechanically Inclined
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Resolve product issues .
- Customer Service Excellence .
Certification
- Ethics Training .
- Drivers Training .
- Licensed Alarm Installer .
- CPR
Timeline
Service Technician
KPS Alarms
09.2022 - 10.2023
Builder
T3 Motion
06.2021 - 09.2022
Installer /Technician
ADT Security
10.1999 - 10.2020
12 V Electronics Installer
Alternative Sounds
03.1995 - 09.1999
Associate of Arts - Electronics Technology
Cerritos College
High School Diploma -
Artesia High School
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