Charles Maschal
Pleasanton,CA
Summary
Dynamic and detail-oriented professional with extensive experience at Safeway, excelling in customer service and team collaboration. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at maintaining cleanliness and organization while managing inventory efficiently, contributing to a positive shopping experience. I was also nominated for student of the year 3 years in a row in highschool and got the Award on the night of my graduation. I also was in honor role for the same 3 years that I was nominated for student of the year.
Overview
6
6
years of professional experience
Work History
Deli/Starbucks Worker and Courtesy Clerk
Safeway
06.2024 - 12.2025
- Assisted customers with inquiries and facilitated efficient checkout processes.
- Maintained cleanliness and organization in store areas for optimal customer experience.
- Stocked shelves, ensuring product availability and adherence to display standards.
- Collaborated with team members to achieve daily operational goals and enhance service quality.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Improved team morale and productivity through effective communication and active listening skills.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Worked fast to complete tasks and meet daily deadlines.
Crew Member
Noah's Bagels
Pleasanton, CA
06.2023 - 07.2024
- Delivered exceptional customer service in fast-paced environment.
- Prepared and cooked menu items following recipes and safety standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated kitchen equipment efficiently to ensure timely food preparation.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Deli Worker
Genes Fine Foods
Pleasanton, CA
01.2023 - 06.2023
- Prepared deli products according to health and safety standards.
- Assisted customers with product selection and answered inquiries effectively.
- Maintained cleanliness and organization of deli counter and equipment.
- Operated slicing machines and scales for precise portioning of meats and cheeses.
- Monitored inventory levels, restocked supplies, and reduced waste through effective management.
- Collaborated with team members to ensure efficient service during peak hours.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Displayed exceptional knowledge of various deli products, enabling informed recommendations to satisfy diverse tastes.
Crew Member
KFC
Pleasanton, CA
06.2020 - 12.2022
- Delivered exceptional customer service in fast-paced environment.
- Prepared and cooked menu items following recipes and safety standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated kitchen equipment efficiently to ensure timely food preparation.
- Collaborated with team members to meet high-volume demands during peak hours.
- Assisted in training new crew members on operational procedures and best practices.
- Worked front counter, drive-thru and other areas.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Associate of Arts - Studio Arts
Las Positas College
Livermore, CA12.2026
High School Diploma -
Orion Academy
Concord, CA05.2023
Skills
- Customer service
- Problem-solving
- Attention to detail
- Heavy lifting
- Restocking skills
Cleaning
- Customer relations
- Inventory stocking
- Equipment maintenance
- Site clearing
- Equipment operation
Customer service
Problem-solving
Attention to detail
Customer relations
Restocking skills
Heavy lifting
Materials loading
Equipment maintenance
Site clearing
Equipment operation
Creativity and innovation
Work site maintenance
Production Assistance
Truck unloading
Supply management
Production support
Heavy machinery operation
Machinery inspection
Cleaning and sanitation
Manual dexterity
Item restocking
Multitasking
Decision-making
Time management
Flexible and adaptable
Multitasking Abilities
Organizational skills
Excellent communication
Team building
Analytical thinking
Interpersonal communication
Accomplishments
Honor role: 2021 2022 2023, Student of the year award: 2023
Timeline
Deli/Starbucks Worker and Courtesy Clerk
Safeway
06.2024 - 12.2025
Crew Member
Noah's Bagels
06.2023 - 07.2024
Deli Worker
Genes Fine Foods
01.2023 - 06.2023
Crew Member
KFC
06.2020 - 12.2022
Associate of Arts - Studio Arts
Las Positas College
High School Diploma -
Orion Academy