Charles Massart
Zelienople,PA
Summary
Dynamic leader with proven expertise in operational efficiency and team management. Known for implementing strategies that enhance customer satisfaction and drive revenue growth in the automotive industry.
Overview
14
14
years of professional experience
Work History
General Manager
Baierl Honda
Wexford, PA
12.2019 - 12.2025
- Formulated and implemented operational strategies aimed at improving customer satisfaction and fostering retention.
- Developed and implemented strategies to streamline dealership operations and optimize workflow.
- Created comprehensive training initiatives aimed at improving team productivity and effectiveness.
- Implemented strategic sales initiatives to fortify market presence and increase revenue streams.
Used Car Manager
Baierl Honda
Wexford, PA
04.2019 - 12.2019
- Led used car sales team to achieve monthly sales goals and enhance customer satisfaction.
- Developed pricing strategies based on market analysis and vehicle condition assessments.
- Oversaw inventory management, optimizing stock levels to meet customer demand efficiently.
- Trained and mentored staff in sales techniques and product knowledge for improved performance.
General Manager
West Liberty Subaru
Pittsburgh, PA
03.2018 - 04.2019
- Led operational strategies to enhance customer satisfaction and retention.
- Implemented process improvements, resulting in streamlined dealership operations.
- Developed training programs for staff, increasing team efficiency and performance.
- Drove sales initiatives that strengthened market position and revenue growth.
General Manager
Baierl Honda
Wexford, PA
09.2016 - 03.2018
- Analyzed financial reports to inform strategic decision-making and budgeting processes.
- Fostered a collaborative environment to enhance communication among departments.
- Established vendor relationships to optimize inventory management and reduce costs.
- Monitored compliance with industry regulations to ensure operational integrity and safety standards.
Used Car Manager
Baierl Honda and Acura
Wexford, PA
03.2012 - 09.2016
- Implemented process improvements to streamline vehicle reconditioning and preparation workflows.
- Established strong relationships with wholesalers to secure competitive purchase options for inventory.
- Analyzed sales reports to identify trends, informing strategic decisions for future inventory acquisitions.
- Conducted regular training sessions on compliance standards and best practices in used car sales processes.
Education
Graduate Certificate - Automotive Business
NADA Academy
Tysons Corner, VA04-2018
Bachelor of Science - Marketing Management
Duquesne University
Pittsburgh, PA05-1985
Skills
- Effective team management
- Conflict resolution
- Operational efficiency management
- Effective team contributor
Accomplishments
3 time Honda President's Award winner.
Timeline
General Manager
Baierl Honda
12.2019 - 12.2025
Used Car Manager
Baierl Honda
04.2019 - 12.2019
General Manager
West Liberty Subaru
03.2018 - 04.2019
General Manager
Baierl Honda
09.2016 - 03.2018
Used Car Manager
Baierl Honda and Acura
03.2012 - 09.2016
Graduate Certificate - Automotive Business
NADA Academy
Bachelor of Science - Marketing Management
Duquesne University
2 time Lithia LPG Award
Awarded to the General Manager of the top performing Lithia stores each each year.