Charles May
Tampa,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Attendant
Tropical Ice Cream And Coffee
06.2021 - 07.2023
- Fulfilled orders as requested by customers
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Food Expeditor
Jimmy Guana's Restaurant
02.2020 - 11.2020
- Trained new expeditors and food runners according to company policies and standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Assisted preparation of food plates, overseeing quality and appearance.
Education
Bachelor of Science - Psychology
University of South Florida
Tampa, FL05.2026
Skills
- Managing Multiple Tasks
- Money Handling Abilities
- Customer Transactions
- Customer Service
Accomplishments
Graduate of the International Baccalaureate Program
Languages
Spanish
Full Professional
Timeline
Customer Service Attendant
Tropical Ice Cream And Coffee
06.2021 - 07.2023
Food Expeditor
Jimmy Guana's Restaurant
02.2020 - 11.2020
Bachelor of Science - Psychology
University of South Florida
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