Charles McCarthy Jr
Milton,FL
Summary
Motivated professional with over seven years of experience in face-to-face customer service within the retail industry. Skilled in efficiently handling customer complaints and maintaining a positive and friendly demeanor. Seeking to leverage extensive experience to secure a customer service role and contribute to enhancing the overall customer experience.
Overview
9
9
years of professional experience
Work History
REAL ESTATE LENDING/MEMBER SERVICES/INTERN
NAVY FEDERAL
06.2023 - Current
- Fiserv. Nautilus Loan Reviews - 40 Daily
- Assisting MSR's & Members with Drafting External/Internal accounts
- Knowledge of Drafting Script 5.0.8.0 & PayoffScript 4.2.2.0
- Director 7 Tasks
-FLXDFT, BGTDFT, DRAFTG, DECDFT, BKDRDF, BIWTSK
- Member Service Phone que
- Member Servicing Support Phone que
- Assisting MSR's & Third Party with Payoffs
- Member Servicing Support eFax Payoff
CUSTOMER SERVICE
WINN DIXIE
06.2015 - 06.2023
- Responsible for all customer service desk and office duties including balancing all monies, Florida Lottery and Western Union each night
- Resolving customer concerns in a positive and friendly manner.
Education
BACCALAUREATE OF SCIENCE - ORGANIZATINAL ADMINISTRATION
PENSACOLA STATE COLLEGE
07.2024
BACCALAUREATE OF SCIENCE - EXERCISE SCIENCE
UNIVERSITY OF WEST FLORIDA
01.2023
ASSOCIATES OF SCIENCE - NURSING PROGRAM
FORTIS INSTITUTE
08.2022
ASSOCIATES OF ARTS DEGREE -
PENSACOLA STATE COLLEGE
12.2021
HIGH SCHOOL DIPLOMA -
PACE HIGH SCHOOL
05.2018
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Ten key
- Integrity
- Adaptability
- Dependability
- Open-Mindedness
- Effective Communication
- Willingness to Learn
- Team Collaboration
- Goal-oriented mindset
Timeline
REAL ESTATE LENDING/MEMBER SERVICES/INTERN
NAVY FEDERAL
06.2023 - Current
CUSTOMER SERVICE
WINN DIXIE
06.2015 - 06.2023
BACCALAUREATE OF SCIENCE - ORGANIZATINAL ADMINISTRATION
PENSACOLA STATE COLLEGE
BACCALAUREATE OF SCIENCE - EXERCISE SCIENCE
UNIVERSITY OF WEST FLORIDA
ASSOCIATES OF SCIENCE - NURSING PROGRAM
FORTIS INSTITUTE
ASSOCIATES OF ARTS DEGREE -
PENSACOLA STATE COLLEGE
HIGH SCHOOL DIPLOMA -
PACE HIGH SCHOOL
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