Charles McClain
Genoa,NE
Summary
Proven TV & Appliance In-Home Field Technician with a track record of enhancing customer satisfaction and safety at Best Buy/Geek Squad. Skilled in technical support and professional communication, adept at resolving complex issues and improving department productivity through effective training and equipment inspections. Demonstrates strong interpersonal skills and a commitment to workplace safety.
Overview
23
23
years of professional experience
Work History
TV & Appliance In-Home Field Technician
Best Buy/Geek Squad
12.2022 - 10.2024
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
TV & Appliance In-Home Field Technician
Best Buy/Geek Squad
03.2007 - 09.2020
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
Shipping Manager
Carneco Foods
01.2002 - 06.2004
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
2 Years At University, No Degree - Business Administration
Cal Poly University, Pomona
Pomona, CASkills
- Field Operations
- Workplace Safety
- Professional Communication
- Data Collection
- Equipment Installation
- Technical Support
- Interpersonal and written communication
Timeline
TV & Appliance In-Home Field Technician
Best Buy/Geek Squad
12.2022 - 10.2024
TV & Appliance In-Home Field Technician
Best Buy/Geek Squad
03.2007 - 09.2020
Shipping Manager
Carneco Foods
01.2002 - 06.2004
2 Years At University, No Degree - Business Administration
Cal Poly University, Pomona
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