Charles McDowell
Youngsville,N.C.
Summary
Accomplished District Manager with extensive experience in supervising multiple warehouse operations, ensuring compliance and adherence to best practices. Proven ability to enhance customer service levels while effectively managing staffing needs and human resource challenges. Expertise in training and developing teams, fostering a culture of safety, and utilizing analytics to optimize supply chain efficiency. Skills include inventory management, loss prevention, and vendor negotiation, with a commitment to driving operational excellence.
Overview
20
20
years of professional experience
Work History
Site Manager
WurthWood Group
Raleigh, North Carolina
10.2024 - Current
- Supervise 100Kft warehouse
- Manage day to day operations that include supervising nonexempt employees, managing receiving and preparing outbound deliveries
- Scheduling trucks for delivery daily (5) and routing
- Cycle counts and WMS are part of daily operations
Warehouse Supervisor
Wayfair
Durham, North Carolina
09.2020 - 10.2023
- Supervise 60Kft warehouse
- Duties include managing inbound freight and preparing outbound freight (routes) on a daily basis
- Execute logistical issues i.e
- Inbound trucks and preparing outbound routes
- Worked with 3PL team as we were a Final Mile warehouse
Market Manager
Circle K
Raleigh-Durham, North Carolina
10.2018 - 02.2020
- Supervise 15 locations
- Responsible for P&L, staffing, store standards and customer service
Process Assistant
AMAZON
Durham, North Carolina
03.2017 - 10.2018
- Support daily management of department duties, including allocating labor, leading meetings, assigning job duties and communicating with Center managers ensuring successful area performance through tracking, reporting and feedback of associate performance
- Areas of expertise include Small Sort (high volume) and Inbound Lead (managing trucks and deliveries)
District Manager
STAPLES
Eastern North Carolina
01.2005 - 01.2016
- Supervised daily operations within district
- 28 direct reports and approximately 280 indirect reports
- Maintained all communication between corporate and field team insuring all directives were completed on a timely basis
- Delivered sales and service while maintaining profit and loss disciplines
- Supervised 13 stores- total volume $64 million
- Delivered Customer Service- Platinum Status
- Managed Exempt Turnover 3.2% (Lowest in the Region)
- Proven Strong Profit and Loss Management
- Shrink .59% (Lowest in the Region)
- RVP Choice Award 2007
- Copy and Print Initiative Team- Results Award 2010
- Reinvention Team Award 2013
- Regional Training Champion
Education
B.A. - Political Science, Business Administration
East Carolina University
Skills
- Safety Practices
- Warehouse Management
- Documentation Management
- RF Scanner Utilization
- Auditing
- Adaptability
- Team Collaboration
- Organizational Skills
- Compliance
- Presentation Skills
- Training Skills
- Social Media Utilization
- Problem-solving
Responsibilitiesskills
- Insured all warehouses followed all safety/OSHA practices
- Reviewed warehouse management during each visit checking operation standards
- Followed up that all required documentation was created and entered as required by the management system-invoicing and item counts
- Utilized RF scanner to audit proper quantities of product and researched discrepancies
- Audit files to insure all legal and safety responsibilities are met
- Proven ability to adapt to change quickly
- Worked with several team members whose first language was not English
- Reputation for being organized with high level of compliance
- Demonstrated strength in developing and delivering presentations and training to large groups
- Utilization of social media to find staffing opportunities and branding opportunities i.e. Twitter/Facebook/Indeed
Timeline
Site Manager
WurthWood Group
10.2024 - Current
Warehouse Supervisor
Wayfair
09.2020 - 10.2023
Market Manager
Circle K
10.2018 - 02.2020
Process Assistant
AMAZON
03.2017 - 10.2018
District Manager
STAPLES
01.2005 - 01.2016
B.A. - Political Science, Business Administration
East Carolina University
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