Charles McLemore
Winchester,KY
Summary
To use my interpersonal skills as a Customer Service Representative to give the customer excellent service and resolution Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bluegrass Community and Technical College
Medicare/ ACA Marketplace Dual Trained CSR
Pearl Interactive Network
07.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Dual Trained CSR Federal Contractor for Medicare/
Pearl Interactive Network
07.2022 - Current
- Strengthened communication skills through regular interactions with others.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bluegrass Community and Technical College
Skills
- Account updating
- Account Management
- Escalation management
- Technical Troubleshooting
- Service Recommendations
- Customer Service
- Call Management
- Customer Support
- Customer Satisfaction
- Customer inquiries
- Call Center Customer Service
- Written and oral communication
- Eligibility Determination
- Product and service knowledge
- Documentation And Reporting
- Complaint resolution
- Keyboarding
Certification
Dual skilled as a Federal Contractor as a Medicare CSR and as an Affordable Care Act CSR
Timeline
Medicare/ ACA Marketplace Dual Trained CSR
Pearl Interactive Network
07.2022 - Current
Dual Trained CSR Federal Contractor for Medicare/
Pearl Interactive Network
07.2022 - Current
Bluegrass Community and Technical College
Bluegrass Community and Technical College
Dual skilled as a Federal Contractor as a Medicare CSR and as an Affordable Care Act CSR
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