Ethel P. Smith
Paris,KY
Summary
Experienced HR professional with a proven track record of successfully managing diverse human resource services and functions for over 10 years. Committed to providing exceptional, customer-focused service and consistently delivering high-quality solutions. Skilled in overseeing all aspects of HR operations to align with organizational goals. Brings over 3 years of experience assisting veterans and their families with federal and state education benefits, while advocating on their behalf.
Overview
3
3
years of professional experience
Work History
Veteran's Services Assistant
Bluegrass Community And Technical College
07.2022 - Current
- Manage more than 200 enrollment certification request each semester.
- Advises and supports new and returning veterans and their dependents on veteran education programs, including program specifics, eligibility, and the enrollment process.
- Collaborates with Student Affairs and academic departments to facilitate the transfer of benefits and advocate for the needs of military-connected students.
- Maintains up-to-date knowledge of state and federal VA regulations, and effectively communicates changes in eligibility and academic progress requirements to students and staff.
- Acts as the primary liaison with Veteran’s Readiness & Employment Counselors for recruiting, managing purchase order authorizations, clarifying billing requirements, and processing unofficial transcript requests.
- Serves as the primary contact for the department email inbox, delivering written procedures, offering benefit application guidance, and resolving benefit processing issues.
Veteran's Services Student Worker
Veterans Administration
10.2021 - 06.2022
- Maintains records for over 250 military connected students.
- Keeping records of VA students, such as course schedules, applications, and certificates of eligibility.
- Instruct students on how to complete forms and applications and answering general inquiries about VA benefits managed payments.
- Preparing for audits: Gathering requested files, billing information, and transcripts for compliance visits.
- Providing support: Helping with VA student correspondence, campus tours, and data entry.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
Education
Associate of Science - Business Administration-Human Resource Management
Bluegrass Community And Technical College
Lexington, KY05.2025
Associate of Arts - General Education
Bluegrass And Community College
500 Newtown Pike, Lexington KY 4050805.2023
Skills
- Effective Communication
- Conflict Resolution
- Problem Solving
- Cultural Competence
- Organization
- Relationship Building
- Decision-Making
Academictraining
- High School Diploma, 1980, Paris High School, Paris, Kentucky
- Associate of Arts, General Educations, 2021-2023, Bluegrass Community & Technical College, Lexington, KY
- Associate of Science, Business Administration (Human Resource Management), 2024-Present, Bluegrass Community & Technical College, Lexington, KY
Careerstatement
Apart from contributing to the policies and procedures which enhance the standards of staffing and recruitment, I feel that my greatest strength is my ability to embody respect for people while meeting everyone at his or her level of need.
Personal Information
Driving License: Yes
Timeline
Veteran's Services Assistant
Bluegrass Community And Technical College
07.2022 - Current
Veteran's Services Student Worker
Veterans Administration
10.2021 - 06.2022
Associate of Science - Business Administration-Human Resource Management
Bluegrass Community And Technical College
Associate of Arts - General Education
Bluegrass And Community College
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