Ethel P. Smith
Paris,KY
Summary
Experienced HR professional with a proven track record of successfully managing diverse human resource services and functions for over 10 years. Committed to providing exceptional, customer-focused service and consistently delivering high-quality solutions. Skilled in overseeing all aspects of HR operations to align with organizational goals. Brings over 3 years of experience assisting veterans and their families with federal and state education benefits, while advocating on their behalf.
Overview
3
3
years of professional experience
Work History
Veteran's Services Assistant
Bluegrass Community And Technical College
164 Opportunity Way, Lexington, Kentucky 40511
07.2022 - Current
- Manage more than 200 enrollment certification request each semester.
- Advises and supports new and returning veterans and their dependents on veteran education programs, including program specifics, eligibility, and the enrollment process.
- Collaborates with Student Affairs and academic departments to facilitate the transfer of benefits and advocate for the needs of military-connected students.
- Maintains up-to-date knowledge of state and federal VA regulations, and effectively communicates changes in eligibility and academic progress requirements to students and staff.
- Acts as the primary liaison with Veteran’s Readiness & Employment Counselors for recruiting, managing purchase order authorizations, clarifying billing requirements, and processing unofficial transcript requests.
- Serves as the primary contact for the department email inbox, delivering written procedures, offering benefit application guidance, and resolving benefit processing issues.
Veteran's Services Student Worker
Veterans Administration
164 Opportunity Way, Lexington, KY 40511
10.2021 - 06.2022
- Maintains records for over 250 military connected students.
- Keeping records of VA students, such as course schedules, applications, and certificates of eligibility.
- Instruct students on how to complete forms and applications and answering general inquiries about VA benefits managed payments.
- Preparing for audits: Gathering requested files, billing information, and transcripts for compliance visits.
- Providing support: Helping with VA student correspondence, campus tours, and data entry.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
Education
Associate of Science - Business Administration-Human Resource Management
Bluegrass Community And Technical College
Lexington, KY05.2025
Associate of Arts - General Education
Bluegrass And Community College
500 Newtown Pike, Lexington KY 4050805.2023
Skills
- Effective Communication
- Conflict Resolution
- Problem Solving
- Cultural Competence
- Organization
- Relationship Building
- Decision-Making
Academictraining
- High School Diploma, 1980, Paris High School, Paris, Kentucky
- Associate of Arts, General Educations, 2021-2023, Bluegrass Community & Technical College, Lexington, KY
- Associate of Science, Business Administration (Human Resource Management), 2024-Present, Bluegrass Community & Technical College, Lexington, KY
Careerstatement
Apart from contributing to the policies and procedures which enhance the standards of staffing and recruitment, I feel that my greatest strength is my ability to embody respect for people while meeting everyone at his or her level of need.
Personal Information
Driving License: Yes
Timeline
Veteran's Services Assistant
Bluegrass Community And Technical College
07.2022 - Current
Veteran's Services Student Worker
Veterans Administration
10.2021 - 06.2022
Associate of Science - Business Administration-Human Resource Management
Bluegrass Community And Technical College
Associate of Arts - General Education
Bluegrass And Community College