Tammy China
San Antonio,TX
Summary
Detail-oriented professional experienced supporting Veterans through medical exam scheduling, claimant communication, case management, and benefits-related coordination.
Skilled in high-volume workloads, accurate documentation, and interdepartmental coordination in Support of VA disability benefits. Comprehensive experience in managing calendars, coordinating logistics, and ensuring seamless operations. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Proficient in multitasking, communication, and problem-solving, with reliable and organized approach to tasks. Experienced with managing and coordinating complex schedules in fast-paced environment. Utilizes strong organizational skills to ensure efficient scheduling and minimize conflicts. Track record of adapting to changing needs and maintaining effective communication with team members.
Overview
20
20
years of professional experience
Work History
Veteran's Benefits Scheduling Coordinator
Leidos QTC Health Services
San Antonio, TX
09.2020 - Current
- Coordinated scheduling for healthcare appointments, enhancing patient access and service efficiency.
- Streamlined communication between providers and patients, improving appointment confirmation rates.
- Managed approximately 40 incoming calls, emails and faxes per day from Veterans, Reserve soldiers and transitioning Active-Duty Members.
- Implemented tracking systems for appointment management, optimizing resource allocation across departments.
- Mentored junior staff on scheduling protocols and customer service best practices, fostering team development.
- Analyzed scheduling data to identify trends, leading to process improvements and reduced wait times.
- Developed training materials for new hires on scheduling software and operational procedures, enhancing onboarding effectiveness.
- Collaborated with clinical teams to resolve scheduling conflicts promptly, maintaining workflow continuity.
Health Support Specialist
The Medical Team
San Antonio, TX
09.2019 - 08.2020
- Coordinated patient care initiatives to enhance service delivery and patient satisfaction for the Northwest, Northeast and South sides of San Antonio.
- Mentored junior staff on best practices for patient interaction and support services.
- Analyzed patient feedback to identify trends, driving enhancements in program offerings.
- Oversaw quality assurance measures, ensuring compliance with healthcare regulations and standards.
- Enhanced patient satisfaction by providing timely and efficient health support services.
- Facilitated seamless transitions between shifts by thoroughly documenting patient statuses and communicating pertinent details to incoming staff members.
- Educated family members on proper caregiving techniques, empowering them to provide effective home-based support for their loved ones after discharge from the facility.
- Provided exceptional customer service, addressing patient inquiries and concerns in a professional manner.
- Assisted healthcare professionals in diagnosing and treating patients with accurate record-keeping and communication.
- Improved quality of care by staying current on industry best practices and attending relevant training sessions and workshops.
- Assessed vital signs regularly for early detection of potential issues, enabling prompt intervention when necessary.
- Advocated for patient preferences and needs during interdisciplinary team meetings, contributing to more personalized care plans.
- Delivered compassionate assistance to patients during daily activities, ensuring their comfort and well-being at all times.
- Demonstrated excellent time management skills, effectively prioritizing and completing tasks according to the needs of healthcare professionals and patients alike.
- Promoted patient safety by diligently maintaining a clean and organized work environment, adhering to infection control protocols.
- Collaborated with multidisciplinary teams to develop individualized care plans, resulting in better patient experience.
- Aided in the successful treatment of patients by accurately administering medication under the supervision of healthcare professionals.
- Supported healthcare providers during medical procedures, ensuring proper equipment preparation and maintaining sterile environments for optimal outcomes.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided direct personal care and administrative services to clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and well-being.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Administered medications in accordance with doctor's instructions.
- Assisted with end-of-life care.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Developed and implemented care plans for clients.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Constructed cognitively stimulating activities.
- Improved patients' comfort with massage and application of topical treatments.
- Trained new staff members on best practices for home health care.
Loss Preventions and Investigations
BrightStar Care
San Antonio, TX
09.2018 - 11.2018
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, and worked efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Master of Science - Organizational Leadership
Our Lady of The Lake University
San Antonio, TX12-2016
Bachelor of Arts - Elementary Education EC-6th
University of The Incarnate Word
San Antonio, TX05-2013
Skills
- Patient data accuracy
- Data management
- Documentation and reporting
- Scheduling optimization
- Attention to detail
- Time efficiency
- Schedule organization
- Patient engagement strategies
- Time optimization
- Healthcare scheduling
- Simultaneous project management
- Task thoroughness
- Patient record management
- Administrative tasks
- Administrative support
- Effective patient communication
Timeline
Veteran's Benefits Scheduling Coordinator
Leidos QTC Health Services
09.2020 - Current
Health Support Specialist
The Medical Team
09.2019 - 08.2020
Loss Preventions and Investigations
BrightStar Care
09.2018 - 11.2018
Master of Science - Organizational Leadership
Our Lady of The Lake University
Bachelor of Arts - Elementary Education EC-6th
University of The Incarnate Word