Open To Work
Mona Ing
Golden Valley,AZ
Summary
Experienced medical office manager specializing in surgical scheduling and insurance verification. Proven track record in enhancing patient experiences through effective communication. Skilled in optimizing operations to improve workflow and ensure compliance.
Overview
21
21
years of professional experience
Work History
Medical Office Manager
Barrington Internal Medicine
Arlington Heights
02.2022 - Current
- Coordinated daily operations of medical office to improve workflow and patient experience.
- Developed and implemented office policies to enhance patient care and safety.
- Oversaw compliance with regulations in medical records management.
- Managed appointment scheduling to align with patient needs and optimize provider availability.
- Facilitated seamless communication between healthcare providers and patients.
- Resolved patient inquiries and concerns promptly, ensuring satisfaction.
- Maintained accurate patient data, including medical history and billing information.
- Provided organizational support to physicians by preparing patient charts.
Surgery Scheduler Supervisor
Suburban Surgical Care Specialist
Hoffman Estates
06.2017 - 01.2022
- Coordinated surgeries and schedules for physicians across multiple hospital sites.
Managed physicians' general and trauma call schedules, ensuring full coverage.
Handled insurance verification, precertification, and obtained necessary medical clearances.
Served as liaison between off-site healthcare personnel and in-house staff.
Responded to and resolved inbound patient calls promptly.
Blocked and released surgical time to optimize resource use.
Prepared and distributed pre-operative instructions to patients.
Executed special projects and performed general office duties as assigned. - Coordinated surgeries and schedules for physicians across multiple hospital sites.Managed physicians' general and trauma call schedules, ensuring full coverage.Handled insurance verification, precertification, and obtained necessary medical clearances.Served as liaison between off-site healthcare personnel and in-house staff.Responded to and resolved inbound patient calls promptly.Blocked and released surgical time to optimize resource use.Prepared and distributed pre-operative instructions to patients.Executed special projects and performed general office duties as assigned.
- Managed surgeon calendars and liaised with medical staff regularly.
- Gathered medical history and insurance information from patients to facilitate accurate insurance verification and expedite preoperative processes.
Surgical Coordinator
Eye Surgery Center
Hinsdale
07.2016 - 05.2017
- Coordinated daily surgical schedules for multiple ophthalmologists, ensuring timely and efficient patient flow for various procedures.
- Prepared and verified patient demographic and surgical information, coordinated scheduling with off-site healthcare personnel, managed physician surgical time, and handled cancellations and rescheduling. Ensured accurate insurance verification and patient responsibility estimations while supporting materials management and maintaining infectious control processes.
- Managed patient intake processes and verified insurance information efficiently.
- Facilitated effective communication between patients and healthcare providers, enhancing patient experience throughout the surgical journey.
Surgery Scheduler
Hoffman Estates Surgery Center
Hoffman Estates
10.2014 - 07.2016
- Scheduled surgical procedures for patients, ensuring efficient use of operating rooms.
- Coordinated with medical staff to collect patient information and requirements, facilitating accurate scheduling and enhancing communication between departments.
- Verified insurance details and obtained necessary authorizations prior to surgeries, ensuring compliance with insurance protocols and minimizing delays.
- Prepared and entered patient demographic and surgical information into Vision system, coordinated with off-site healthcare personnel on scheduling, and managed physician surgical time, ensuring effective appointment management and compliance with infectious control protocols.
Office Coordinator
Loyola Ambulatory Surgical Center
Oakbrook Terrace
05.2014 - 10.2014
- Coordinated daily operations for a busy surgical center, optimizing workflow and enhancing service delivery.
- Managed patient scheduling and appointment confirmations, improving patient access and reducing wait times.
- Maintained accurate medical records and patient files regularly.
- Supervised and coordinated business office operations, ensuring efficient processing of all A/P functions and maintaining accurate A/P files. Managed vendor relations and facilitated contract maintenance.
Surgery Scheduler
Loyola Ambulatory Surgical Center
Oakbrook Terrace
01.2013 - 10.2014
- Coordinated surgical appointments for patients and medical staff, maintaining accurate scheduling to optimize clinic workflow.
- Prepared, coordinated, verified, and entered patient demographic and surgical information into Citrix system, liaising with off-site healthcare personnel for efficient patient scheduling. Conducted insurance verification, managed physician surgical time, and coordinated cancellations and rescheduling.
- Coordinated with physicians to confirm surgery details and availability.
- Managed patient records and updated scheduling software to ensure timely access to critical information.
Office Clerk/Back-up Scheduler
Loyola Ambulatory Surgical Center
Oakbrook Terrace
07.2011 - 10.2014
- Managed patient scheduling and appointment confirmations efficiently.
- Managed front desk operations, answering phones and processing patient payments while ensuring timely printing of schedules and labels.
- Processed medical records and ensured accurate data entry.
- Assisted with billing inquiries and coordinated insurance verifications.
Surgery Scheduler/Administrative Assistant/Billing & Collections
Children's Surgical Specialists
Elk Grove Village
08.2005 - 05.2011
- Scheduled appointments and surgeries for the office, verified insurance, and pre-certified procedures. Created letters of medical necessity and appeals. Conducted data entry for patient demographics. Coordinated the patient chart process. Managed the physician's schedule and maintained medical records. Liaised with billing services. Oversaw in-house billing and collections. Delivered general customer service. Executed end-of-day and month business duties. Completed additional projects and responsibilities as directed by management.
- Scheduled surgical appointments for pediatric patients efficiently and accurately.
- Coordinated logistics for surgeries by collaborating with surgeons, nurses, and families to ensure smooth operations.
- Managed electronic health records to ensure accurate and updated patient information.
Education
General Studies - Some college
Skills
- Electronic medical records
- Medical documentation
- Referral management
- Appointment scheduling
- Surgical scheduling
- Precertification processes
- Appeals processing
- Prescription handling
- Order entry (ECW)
- Epic system
- Athena software
- Citrix platform
- Microsoft Office
- Accounts receivable
- Department supervision
- Materials management
- Point of service operations
- Independent work
- Flexibility
- Medical records management
- Schedule coordination
- Patient data accuracy
- Customer relationship management
- Billing and insurance verification
- Facility coordination
- Communication facilitation
- Time management
- Patient advocacy
- Multitasking
Willing To Relocate
Golden Valley, Golden Valley, AZ, 86413
Additional Information
Authorized to work in the US for any employer, Self-motivated, Organized, Detail-oriented, Creative, Ability to work well under pressure, Both independently or as part of a team, MedFlow EMR, MedEvolve, DataLink, Availity, Misys, Citrix, Vision, Epic, One Medical Passport, Emdat, SmartSystem, Encircle, Microsoft Word, Excel, Outlook, ECW, Various office software training
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $55000/yrTimeline
Medical Office Manager - Barrington Internal Medicine
02.2022 - Current
Surgery Scheduler Supervisor - Suburban Surgical Care Specialist
06.2017 - 01.2022
Surgical Coordinator - Eye Surgery Center
07.2016 - 05.2017
Surgery Scheduler - Hoffman Estates Surgery Center
10.2014 - 07.2016
Office Coordinator - Loyola Ambulatory Surgical Center
05.2014 - 10.2014
Surgery Scheduler - Loyola Ambulatory Surgical Center
01.2013 - 10.2014
Office Clerk/Back-up Scheduler - Loyola Ambulatory Surgical Center
07.2011 - 10.2014
Surgery Scheduler/Administrative Assistant/Billing & Collections - Children's Surgical Specialists
08.2005 - 05.2011
College of DuPage - General Studies, Some college