ELIZABETH MADRIGAL
Fort Lauderdale,United States
Summary
Dynamic Medical Office Manager at Elite Relief MD with expertise in patient scheduling and compliance management. Proven track record in enhancing operational efficiency and patient satisfaction through effective team leadership and implementation of EHR systems. Skilled in medical billing and dedicated to fostering a collaborative environment for optimal patient care.
Overview
2
2
years of professional experience
Work History
Medical Office Manager
Elite Relief MD
Davie, Florida
02.2024 - Current
- Managed daily office operations to ensure efficient workflow and patient satisfaction.
- Coordinated scheduling of appointments, optimizing provider availability and patient access.
- Implemented electronic health record (EHR) systems to enhance data accuracy and retrieval.
- Assisted in maintaining compliance with healthcare regulations and organizational policies.
- Supported billing processes by verifying insurance information and processing claims efficiently.
- Trained new staff on office protocols, fostering a collaborative team environment.
- Handled administrative inquiries, resolving issues promptly to enhance overall service quality.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Developed and maintained comprehensive policy and procedures manual, ensuring all staff were informed of office protocols.
- Support providers with interventional procedures including Radiofrequency Ablation (RFA), epidural injections, joint injections, nerve blocks, and trigger point injections.
- Proficient in operating the C-Arm fluoroscopy machine for image-guided procedures.
- Perform phlebotomy and prepare Platelet-Rich Plasma (PRP) for regenerative therapies.
- Educated patients on treatment plans, medications, and preventative care practices.
- Maintained medical equipment and ensured compliance with safety protocols for optimal functionality.
- Trained new staff on clinic procedures and best practices for improved operational efficiency.
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Trained in fitting and adjusting spinal orthoses, knee, and wrist braces to ensure proper support and patient comfort.
- Educated patients on brace usage, wear schedules, and maintenance for optimal recovery outcomes.
Medical Assistant
Stephen Z. Gervin M.D
Pembroke Pines, Fl
04.2023 - 02.2024
- Completed intakes, including measuring vital signs and documenting symptoms.
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts.
- Supported medical staff by answering phones and preparing supply orders.
- Updated records in EHR system, carefully protecting patient information and verifying data.
- Maintained team productivity by organizing charts, insurance forms and patient documentation.
- Recorded patients' medical history, vital statistics and information in medical records.
- Coordinated efficient office schedules based on patient and provider availability.
- Soothed procedures for physicians, passing instruments, helping patients feel comfortable and answering routine questions.
- Prepared treatment rooms for patient examinations, keeping rooms neat and clean.
- Showed patients to examination rooms and prepared for physicians.
- Helped physicians examine and treat patients by handing instruments, giving injections and removing sutures.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Interviewed patients to obtain medical information and measure vital signs, weight and height.
- Greeted and logged in patients arriving at office or clinic.
Education
Certification - Medical Assistant
Solidaridad Sin Fronteras
United States12.2022
Doctor of Medical Science (D.M.Sc.) - Medicine
University Of Medical Sciences "Raul Dorticos Torrado"
Cuba07.2020
Skills
- Patient Scheduling
- Payment Collection
- Check-In Coordination
- HIPAA Compliance
- Data Entry
- Medical Terminology
- Procedure Assistance
- Customer Service
- Electronic Health Records
- Equipment Sterilization
- Vital Sign Monitoring
- Electronic Medical Records
- Medical billing
- Compliance management
- Healthcare administration
- Staff training
- Office management
- Patient education
- Effective multitasking
- Team leadership
- Medical records administration
- Inventory maintenance
- Medical coding
Languages
- English, Advanced
- Spanish, Native
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Medical Office Manager
Elite Relief MD
02.2024 - Current
Medical Assistant
Stephen Z. Gervin M.D
04.2023 - 02.2024
Certification - Medical Assistant
Solidaridad Sin Fronteras
Doctor of Medical Science (D.M.Sc.) - Medicine
University Of Medical Sciences "Raul Dorticos Torrado"
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