Charles Mclendon
West Palm Beach,FL
Summary
Tenured Sales and Service Team Manager at Mclendon Insurance & Financial Services, Inc., adept in relationship building and sales strategy development, leading to significant revenue growth. Excelled in staff mentorship and product knowledge, enhancing team performance and customer loyalty. Skilled in analytical problem-solving and effective communication, ensuring competitive market/industry advantage, new business acquisition and client retention.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales and Service Manager
Mclendon Insurance & Financial Services, Inc.
06.2004 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer retention, loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique situations.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expand sales and retention opportunities.
- Evaluated competitor products and offerings to adapt sales strategies and maintain competitive advantage.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Developed and maintained relationships with external industry partnerships and resources
Sales Associate
George Hortelano State Farm Insurance
01.2003 - 06.2004
Property & Casualty Book of Business auditing
Sales Associate
Marion Fazio State Farm Insurance
01.2001 - 01.2003
Sales and marketing - multi line agent
Education
Associates - Communications
The University of Alabama
Tuscaloosa, ALSkills
- Interpersonal relationship development and buikding
- Sales and Service Team training and management
- Verbal and written communications
- Committment to continued industry and product knowledge and growth
- New business acquisition, needs based sales, and client household maintenance
- Analytical problem solver
Accomplishments
*State Farm Chairman’s Circle
*State Farm Ambassador Travel - Level 3 - 12 times
Certification
*Life & Variable Annuities (215)
*General Lines Property & Casualty (220)
Timeline
Sales and Service Manager
Mclendon Insurance & Financial Services, Inc.
06.2004 - Current
Sales Associate
George Hortelano State Farm Insurance
01.2003 - 06.2004
Sales Associate
Marion Fazio State Farm Insurance
01.2001 - 01.2003
Associates - Communications
The University of Alabama
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