Charles Melera
Cypress,TX
Summary
Dedicated customer service representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in corporate offerings and solutions.
Overview
4
4
years of professional experience
Work History
CSA
Lowe's
COLLEGE STATION, TX
01.2023 - Current
- Participated in training and other learning opportunities to expand knowledge of the company and position.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Consulted with customers regarding needs and addressed concerns.
Cashier
HEB Grocery Store
Cypress, TX
08.2021 - 12.2022
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped customers find specific products, answered questions, and offered product advice.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Food Runner
Pluckers
Cypress, TX
08.2020 - 01.2021
- Stocked service stations with ice, napkins and straws.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Followed proper sanitation guidelines when handling food products.
Education
High School Diploma -
Cypress Woods
Cypress, TX03-2023
Some College (No Degree) - Economics
Blinn College
Brenham, TXSkills
- Performance tracking
- Up-selling and Cross-selling
- Customer focus
- Call center experience
- Strong work ethic
- Patience and tolerance
- Goal oriented
Timeline
CSA
Lowe's
01.2023 - Current
Cashier
HEB Grocery Store
08.2021 - 12.2022
Food Runner
Pluckers
08.2020 - 01.2021
High School Diploma -
Cypress Woods
Some College (No Degree) - Economics
Blinn College
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