Juan Rojas
San Antonio,TX
Summary
Professional with strong foundation in customer service and support. Adept at fostering team collaboration and driving results through effective communication and problem-solving. Skilled in managing customer interactions, resolving issues efficiently, and adapting to changing needs. Known for reliability, flexibility, and focus on achieving high standards.
Overview
6
6
years of professional experience
Work History
CSA
Leidos QTC Health Services
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Provides medical and dental readiness services to the Army Reserve under the Reserve Health Readiness Program.
- Keep Medical Records and follow HIPPA Requirements.
- Communicate directly with claimants and providers Obtain medical history for specific conditions Determine appropriate examinations, tests and specialists required for each case.
- Schedule appointments for examinees including follow-up appointments and rescheduled appointments.
EMT
Seagraves - Loop EMS
08.2022 - 09.2023
- Patient assessment to prioritize care based on the severity of injuries or illness.
- Basic life support skills including CPR, bleeding control, airway management, and providing oxygen.
- Medication administration such as narcan, aspirin, acetaminophen, epinephrine, nitroglycerin, albuterol, activated charcoal, and atropine.
- Transportation via ambulance to ensure safe and timely transportation of patients to various hospitals.
- Providing effective communication with healthcare workers, medical directors, dispatchers, and with patients and their families.
Drug Testing Technician
Fastest Labs of West San Antonio
11.2019 - 09.2020
- Maintains drug screening records, including client files, invoices, specimens, reports, results and control logs. Closely observes, collects and tests urine/hair follicle/saliva/nail samples.
- Establish a schedule for random testing and make the schedule available to all potential referral agencies.
- Maintain inventory and assist with supply orders.
Education
EMT Certified -
RC Health Systems
San Antonio, TX05.2022
EMT Texas Certified - undefined
Texas Department of State Health Services
San Antonio, TX07.2022
Basic Life Support - undefined
American Heart Association
San Antonio, TX10.2021
Skills
- Vital signs
- Critical Care Experience
- Medical Terminology
- Triage
- EMR Systems
- Medical Records
- Computer Operation
- Communication Skills
- Lifting and Moving
- Infection Control
- Compassion and Empathy
- Patience and tolerance
- Strong work ethic
- Performance tracking
LANGUAGES
Fluent in Spanish and English
Timeline
CSA
Leidos QTC Health Services
10.2023 - Current
EMT
Seagraves - Loop EMS
08.2022 - 09.2023
Drug Testing Technician
Fastest Labs of West San Antonio
11.2019 - 09.2020
EMT Texas Certified - undefined
Texas Department of State Health Services
Basic Life Support - undefined
American Heart Association
EMT Certified -
RC Health Systems