AMY VALDEZ
West Covina,CA
Summary
Customer service professional prepared for impactful roles. Expertise in managing customer relationships and resolving complex issues. Strong focus on team collaboration and achieving results with reliability and adaptability. Proficient in communication and conflict resolution. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
10
10
years of professional experience
Work History
CSA
DPSS (mailroom)
02.2025 - Current
- Enhanced customer satisfaction by promptly addressing
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
Bookkeeper
Husky Air Conditioning Inc.
01.2020 - Current
- In-house bookkeeper for HVAC company. Maintained financial books, tracked expenses, prepared, and submitted invoices, oversaw payroll. Answer Phone calls, schedule appointments, dispatch drivers and more.
Patient Care Assistant
City of Hope Hospital
01.2016 - 01.2022
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
Certified Nurse Assistant
Casa Bonita Convalescence Home
01.2015 - 01.2018
- Provide patients comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor. Documents actions by completing forms, reports, logs, and records.
Education
General Education -
Nogales High School
01.2006
Certified Nursing Assistant - Medical Assistant
East San Gabriel Valley ROP
05.2014
Skills
- Marketing
- QuickBooks
- Payroll
- Scheduling
- Dispatch
- Phone Receptionist
- Charts
- Customer Service
- Vital Signs
- Patient Care
- Filing
- Medical Terminology
- Goal oriented
- Patience and tolerance
- Strong work ethic
- Up-selling and Cross-selling
- Data entry
- Complaint handling
- Complaint resolution
- Documentation and reporting
- Payment processing
- Clerical support
- Product promotion
- Customer service
- Calm and professional under pressure
- Understanding customer needs
- Computer skills
- Work prioritization
Languages
Spanish
Limited Working
Timeline
CSA
DPSS (mailroom)
02.2025 - Current
Bookkeeper
Husky Air Conditioning Inc.
01.2020 - Current
Patient Care Assistant
City of Hope Hospital
01.2016 - 01.2022
Certified Nurse Assistant
Casa Bonita Convalescence Home
01.2015 - 01.2018
Certified Nursing Assistant - Medical Assistant
East San Gabriel Valley ROP
General Education -
Nogales High School
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