Keaton Hadley
Provo,UT
Summary
Positive, upbeat marketing professional that brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
3
3
years of professional experience
Work History
CSA
Zions Bank
Provo, UT
09.2025 - Current
- Assisted 50+ clients in troubleshooting account problems to ensure satisfaction.
- Analyzed client needs to recommend tailored products and services.
- Implemented multiple new programs to improve client service and streamline manager workload.
Retail Support CSA
Zions Bank
Provo, USA
08.2024 - 09.2025
- Assisted 50+ clients in unique problem-solving ways every day
- Operated multiple programs to fulfill client needs and reduce workload for managers
- Handled sensitive information securely to prevent potential losses for the company
Signature Events Helper
Thanksgiving Point
Lehi, USA
05.2024 - 08.2024
- Coordinated and led multiple teams of employees to accomplish large tasks
- Assisted in planning large event specifics
- Provided excellent customer service to both customers and volunteers at the help booth
Events Manager Intern
Utah Valley Convention Center
Provo, USA
01.2024 - 08.2024
- Created unique floor plans for $150,000+ events using CAD program
- Worked directly with Events, Sales, F&B, AV, etc. to determine the best way to set up events for each department.
- Shadowed Events from resume to end of event
Marketing Manager
Hang Time Adventure Park
Orem, USA
08.2023 - 01.2024
- Created and maintained Facebook and Instagram ad campaigns through Meta
- Designed social media content through Canva
- Kept close contact with company partners through 20+ phone calls and emails per day
Education
Bachelor of Science - Digital Marketing
Utah Valley University
Orem, UT12.2025
Skills
- Sales
- Customer Service
- Account Management
- Email Marketing
- Paid Ad Campaigns
- Facebook Ads
- Google Ads
- SEO
- A/B Testing and Analysis
- Influencer Marketing
- Content Creation
- Canva
- Excel
- MS Office
- Teamwork
- Interpersonal Communication
Personal
- Served a 2-year mission for The Church of Jesus Christ of Latter-day Saints
- Partnered in creating an Amazon FBA business when I was 16 and generated over $15,000 in revenue
Timeline
CSA
Zions Bank
09.2025 - Current
Retail Support CSA
Zions Bank
08.2024 - 09.2025
Signature Events Helper
Thanksgiving Point
05.2024 - 08.2024
Events Manager Intern
Utah Valley Convention Center
01.2024 - 08.2024
Marketing Manager
Hang Time Adventure Park
08.2023 - 01.2024
Bachelor of Science - Digital Marketing
Utah Valley University