Anna Abraham
West Palm Beach,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
CSA
Walgreen's Drug Store
10.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Manage photo tech
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
Sandwich Artist
Subwats
02.2022 - 09.2022
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice, and trim food.
- Restocked and rotated stock in display case to mitigate stock loss.
- Prepared salads, soups and sandwiches for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Education
High School Diploma -
Wellington Community High School
West Palm Beach, FL05.2021
Skills
- Merchandise Upselling
- Safe Work Practices
- Replenishment Processes
- Portion Standards
- Speaking Clearly
- Inventory Control
- Verbal Communication
- Retail Marketing
Timeline
CSA
Walgreen's Drug Store
10.2022 - 07.2023
Sandwich Artist
Subwats
02.2022 - 09.2022
High School Diploma -
Wellington Community High School