Babi Carter
Oviedo,FL
Summary
Dynamic professional with expertise in customer relationship management, property oversight, and effective communication. Proven ability to resolve conflicts and enhance tenant satisfaction, driving operational success across a diverse property portfolio.
Overview
2026
2026
years of professional experience
Work History
CSA
AVI Foodsystems
Orlando, Florida
01.2022 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and order processing to enhance their purchasing experience.
- Welcomed customers warmly and assessed their needs for assistance.
- Resolved customer inquiries in a timely manner.
- Facilitated customer returns, exchanges, and refunds to ensure a smooth transaction process.
- Handled returns and exchanges per company policy efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Maintained up-to-date knowledge of products and promotions for accurate assistance.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Collaborated with team members to streamline service delivery standards, improving overall customer satisfaction.
- Trained and supported new staff on customer service protocols to ensure consistent service quality.
- Utilized CRM software to track customer interactions and feedback.
- Kept work area neat, clean, and well-stocked at all times.
- Directed independent management of a three-property portfolio, coordinating maintenance, schedules, and administrative tasks.
- Oversaw end-to-end management of three properties, ensuring smooth operations, and tenant satisfaction.
- Solely responsible for the management of three properties, including operations, tenant communication, and problem resolution.
- Handled cash register operations accurately during peak times.
- Developed relationships with repeat customers to enhance loyalty and satisfaction.
Sales Associate
TJ Max
Casselberry, Florida
03.2018 - 11.2021
- Welcomed customers at store entrance. and provided exceptional customer service.
- Assisted customers in selecting products and understanding features.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer inquiries and concerns with effective communication skills.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Processed transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained product displays to increase customer engagement and visibility.
- Implemented promotional displays that attracted customers and boosted sales.
- Collaborated with team members to foster an inviting shopping environment.
- Worked with fellow sales team members to achieve group targets.
- Provided product knowledge training to new staff for improved service.
- Provided accurate information about products, prices and services.
- Monitored inventory levels and assisted in restocking shelves.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Dental Scheduling Coordinator
DR. Jame pyle dentist
Wauchula, Florida
01.2017 - 04.2018
- Coordinated patient appointments and optimized daily schedules for efficient office operations.
- Facilitated communication between patients and dental staff, enhancing service delivery and patient satisfaction.
- Utilized scheduling software to track and maintain appointment availability and changes.
- Addressed patient inquiries and resolved scheduling conflicts efficiently, contributing to a smoother appointment process.
- Assisted in patient check-in and check-out processes to enhance overall experience.
- Maintained accurate patient records and updated information as needed for compliance.
- Coordinated with dental team to prepare for procedures and ensure equipment readiness, supporting efficient operations.
- Supported administrative tasks, including filing documents and managing office supplies efficiently.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
Associate
wawa
ucf, FL
05.2015 - 12.2016
- Delivered exceptional customer service in fast-paced retail environment, contributing to positive shopping experiences.
- Resolved customer inquiries and issues promptly and professionally, enhancing customer satisfaction.
- Provided customer service support for inquiries, complaints, and returns.
- Operated cash register and processed transactions efficiently.
- Maintained cleanliness and organization of store displays and shelves.
- Assisted team members in restocking inventory during peak hours.
- Monitored stock levels and reported shortages to management timely.
- Ensured compliance with food safety and hygiene standards daily.
- Trained new associates on store operations and policies, ensuring consistent adherence to standards.
- Trained new associates on store policies and operational procedures effectively.
Assistant Manager
Walmart
Oviedo, Florida
2014 - 02.2016
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels to ensure product availability and reduce stockouts.
- Trained new associates on customer service standards and operational procedures.
- Assisted with scheduling staff to meet peak shopping hours and improve service efficiency.
- Collaborated with team members to resolve customer issues and improve satisfaction ratings.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented promotional displays to increase sales during special events and holidays.
Education
High School Diploma -
Acceleration Academy
Orlando, FL06-2013
Skills
- Customer relationship management
- Property management
- Inventory management
- CRM software utilization
- Conflict resolution
- Customer service strategy
- Team collaboration
- Training development
- Effective communication
- Problem solving
- Active listening
- Attention to detail
- Time management
- Adaptability
- Guest services
- Regulatory compliance
- Merchandise upselling
- Customer support
- Negotiation
- Problem resolution
References
References available upon request.
Timeline
CSA
AVI Foodsystems
01.2022 - Current
Sales Associate
TJ Max
03.2018 - 11.2021
Dental Scheduling Coordinator
DR. Jame pyle dentist
01.2017 - 04.2018
Associate
wawa
05.2015 - 12.2016
Assistant Manager
Walmart
2014 - 02.2016
High School Diploma -
Acceleration Academy