Angela Turner
Tipton,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in floorplanning industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
CSA
NextGear Capital
08.2010 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service Representative
Indiana State BMV
04.2005 - 08.2010
Education
High School Diploma -
Taylor High School
Kokomo, IN05.1994
Skills
- Account Management
- Customer Service
- MS Office Proficiency
- Customer Relationship Management
- Inbound and Outbound Calling
- Customer Service and Assistance
- Livechat Messaging
- Email Etiquette
- Field Operations Support
Timeline
CSA
NextGear Capital
08.2010 - Current
Customer Service Representative
Indiana State BMV
04.2005 - 08.2010
High School Diploma -
Taylor High School
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