MELISSA MARTINEZ SERRANO
Riverhead
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
11
11
years of professional experience
Work History
CSA
Dime Bank
Southampton
11.2021 - Current
- Ensured positive, hassle-free customer experiences through dedicated service.
- Trained new staff on customer service protocols and operational procedures.
- Demonstrated strong multitasking and organizational skills in fast-paced environments.
- Collaborated with banking team to achieve common goals and enhance productivity.
- Maintained confidentiality and privacy of client information effectively.
Pharmacy Technician
CVS Pharmacy
Southampton
05.2023 - 05.2026
- Supported pharmacists in preparation and dispensing of medications, ensuring accuracy and compliance with regulations.
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Operated pharmacy software to manage patient records and prescription orders.
- Entered patient profiles, billing information, and prescription orders into pharmacy software, maintaining accurate records for efficient operations.
- Addressed customer inquiries and resolved issues, enhancing patient satisfaction and trust in pharmacy services.
Shift Supervisor
Cvs Pharmacy
Southampton
05.2019 - 01.2022
- Supervised daily operations, optimizing workflow and enhancing staff performance.
- Trained and mentored new employees on company policies, facilitating smoother onboarding.
- Managed inventory levels, ensuring product availability for customer needs.
- Assisted in maintaining store compliance with health and safety regulations.
- Addressed customer inquiries and resolved issues, improving overall customer satisfaction.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Sales Associate
Tjmaxx
Bridgehampton
08.2015 - 05.2019
- Guided customers in locating merchandise and clarified store policies to improve service satisfaction.
- Operated cash register, processed transactions, and handled customer inquiries efficiently.
- Enhanced sales floor presentation through organized displays and ensured product availability to optimize customer experience.
- Trained new associates on company policies and customer service standards to foster a knowledgeable team.
- Answered incoming telephone calls to provide store, products and services information.
Cashier/ Barista
Dunkin Donuts
Bridgehampton
06.2015 - 08.2015
- Processed high-volume customer transactions in fast-paced environment, ensuring accuracy and efficiency.
- Handled cash, credit, and mobile payments, adhering to security protocols to protect sensitive information.
- Trained new cashiers on register operations and store procedures effectively.
- Maintained cleanliness and organization of the checkout area during peak hours.
- Collaborated with team to effectively manage inventory and restock supplies to maintain operational flow.
Education
Business Administration
Suffolk County Community College
Riverhead, NY05-2026
SUNY Plattsburgh
Plattsburgh, NY05-2018
High School Diploma -
Southampton High School
Southampton, NY06-2017
Skills
- Pharmacy operations
- Transaction processing
- Inventory management
- Record management
- Quality assurance
- Account management
- Complex Problem-solving
- Team collaboration
- Staff training
- Multitasking Abilities
- Customer service
Languages
Spanish
Timeline
Pharmacy Technician
CVS Pharmacy
05.2023 - 05.2026
CSA
Dime Bank
11.2021 - Current
Shift Supervisor
Cvs Pharmacy
05.2019 - 01.2022
Sales Associate
Tjmaxx
08.2015 - 05.2019
Cashier/ Barista
Dunkin Donuts
06.2015 - 08.2015
Business Administration
Suffolk County Community College
SUNY Plattsburgh
High School Diploma -
Southampton High School