Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carly Reynolds

Cross Lanes,WV

Summary

Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at Walgreens in medication dispensing and insurance claim processing. Recognized for enhancing pharmacy workflow and improving patient satisfaction through exceptional customer service and effective problem-solving skills. Committed to maintaining confidentiality and compliance with HIPAA regulations while optimizing operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
07.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Collected co-payments or full payments from customers.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Developed patient education materials on medication management, contributing to community health awareness.
  • Participated in community health events, representing pharmacy and providing valuable health information.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Teaching Assistant

Damous Behavioral Center
01.2022 - 07.2023
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
  • Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction.
  • Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
  • Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
  • Completed daily reports on attendance and disciplinary performance.
  • Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
  • Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
  • Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
  • Conducted research for academic projects, contributing to advancement of departmental goals.
  • Provided support during laboratory experiments, ensuring safe and educational environment for students.
  • Improved student engagement by integrating technology into lesson plans.
  • Enhanced students' understanding of complex mathematical concepts with interactive teaching methods.
  • Managed classroom technology, enabling seamless integration of digital resources into teaching.
  • Prepared educational materials to reinforce lesson content, aiding in better comprehension.
  • Assisted in grading assignments efficiently, contributing to timely feedback for students.
  • Contributed to positive learning environment by addressing individual student needs, promoting equity and inclusion.
  • Adapted teaching methods to accommodate remote learning, ensuring continuity of education during challenging times.
  • Coordinated with parents and teachers to discuss student progress and address concerns.
  • Assisted in organization of school events, enhancing school community and student experience.
  • Increased class participation by creating positive and inclusive classroom atmosphere.
  • Led tutoring sessions for students requiring additional support, leading to noticeable improvements in their academic performance.
  • Collaborated with educators to implement new teaching strategies, resulting in more dynamic and effective instruction.
  • Participated in professional development workshops, staying current with educational best practices.
  • Organized and maintained classroom resources, ensuring materials were readily available for lessons.
  • Supported lead teacher in developing curriculum materials, tailoring instruction to meet diverse learning needs.
  • Provided feedback on student's work, guiding improvements and encouraging continuous learning.

Behavior Technician

Highland Hospital
10.2021 - 07.2023
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Monitored client progress to provide continued guidance and consistent feedback to families.
  • Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Facilitated social skills development in group settings, fostering improved peer interactions.
  • Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
  • Collaborated with other professionals to develop and modify individualized treatment plans.
  • Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Supported client using principles of applied behavior analysis.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Used Software to document patient information, progress notes, and treatment plans.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Treated clients and families with respect and dignity.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Provided therapeutic activities to assist with patient development.
  • Charted on each patient daily.
  • Assisted in development of therapeutic activities for patients.
  • Maintained patient records, documenting changes in patient condition.
  • Organized recreational activities to assist in patient recovery.
  • Assessed patient progress and reported changes to supervising physician.
  • Assisted with medication administration and counting and pouring medications.
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
  • Developed individualized treatment plans for patients in collaboration with mental health professionals.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Counseled and mentored clients on substance use and life choices.
  • Administered patient medications and tracked dosages.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.

Customer Service Representative

Ibex
02.2019 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Created and maintained detailed database to develop promotional sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Wyoming County East High School
New Richmond, Wv

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Pharmacy and customer records management
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Pharmacy software proficiency
  • Interpreting and processing medication orders
  • Pharmacy law compliance
  • Healthcare regulations
  • Medication labels
  • Medicare and medicaid process
  • Drug inventory management
  • Prescription interpretation
  • Verifying orders
  • Advanced math skills
  • Manual and automated medication dispensing
  • Compounding techniques
  • Receiving incoming supplies
  • Medication storage procedures
  • Regulatory compliance
  • Order verification
  • Secure storage of medications
  • Drug interaction awareness
  • Updating medication histories
  • Dosage form preparation
  • Drug storage procedures
  • Interpreting orders
  • Aseptic techniques
  • FDA drug safety guidelines
  • Drug utilization review
  • Staff development
  • OTC recommendations
  • Drug monitoring
  • Intravenous admixture preparation
  • Patient education and counseling
  • New hire onboarding
  • Record preparation
  • Operations support
  • Medication therapy management
  • Drug classification
  • Pharmacology
  • FDA and HIPAA compliance
  • Proper labeling
  • Ordering and stocking medications
  • Quality assurance and control
  • Proper labeling procedures
  • Attendance oversight
  • Billing support
  • Resolving customer issues
  • Labeling prescriptions
  • Insurance reconciliation
  • Troubleshooting malfunctioning equipment
  • Pharmacy operations
  • FDA compliance
  • Supporting pharmacy operations
  • Point of sale systems proficiency
  • Customer service
  • Data entry
  • Attention to detail
  • HIPAA compliance
  • Prioritization and organization
  • Prescription filling and labeling
  • Cash register operations
  • Dispensing medications
  • Team coordination
  • Insurance processing
  • Inventory tracking
  • Certified pharmacy technician (cpht)
  • Creative thinking
  • Inventory management
  • Analytical thinking
  • Relationship building
  • Patient profile setup
  • Resolving complaints
  • Medication storage and labeling
  • Employee training
  • Payment processing
  • Prescription refill fulfillment
  • Staff leadership
  • Equipment cleaning and maintenance
  • Medical insurance claims processing
  • Certified pharmacy technician
  • Confidentiality practices
  • Insurance claim processing software
  • Medication documentation

Certification

Certified pharmacy technician

Timeline

Pharmacy Technician

Walgreens
07.2023 - Current

Teaching Assistant

Damous Behavioral Center
01.2022 - 07.2023

Behavior Technician

Highland Hospital
10.2021 - 07.2023

Customer Service Representative

Ibex
02.2019 - 09.2021

Wyoming County East High School

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Carly Reynolds