SEIRRA SATTERFIELD
SALT LAKE CITY,UT
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSA
Purchase Green Artifical Grass
10.2024 - Current
- Assisted customers with product inquiries and recommendations to enhance overall satisfaction.
- Managed order processing and tracking to ensure timely delivery of products.
- Collaborated with team members to resolve customer issues efficiently and effectively.
- Utilized strong communication skills to provide clear information about products and services.
- Maintained accurate records of customer interactions and transactions for future reference.
- Adapted quickly to changing customer needs while maintaining a positive service environment.
- Supported promotional activities by educating customers on new products and features.
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Assisted customers with product selection, order entry, and payment processing.
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
- Built sustainable customer relationships of trust through open and interactive communication.
- Followed up with customers to support satisfaction and resolve any issues.
District Manger
Santorini's Greek Grill
01.2020 - 04.2022
- Coordinated inventory management practices to optimize stock levels and reduce waste.
- Analyzed market trends to identify growth opportunities and adjust business strategies accordingly.
- Collaborated with cross-functional teams to streamline processes and improve overall efficiency.
- Implemented performance metrics to evaluate team productivity and foster continuous improvement efforts.
- Oversaw compliance with company policies, ensuring adherence to industry regulations and best practices.
- Managed a team of 30 employees in the district and developed strategies to increase efficiency and productivity.
- Identified and assessed strengths and opportunities and developed plans to maximize employee potential.
- Established positive relations with store managers, corporate representatives, vendors, customers, and other stakeholders in the district.
- Monitored inventory levels across all stores in the district and worked with vendors to optimize stock levels.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Represented business in marketplace and developed relationships with key accounts to promote and market business.
Kitchen Manager
The Wellington
01.2018 - 01.2020
- Led daily operations by coordinating staff schedules, optimizing workflow, and enhancing service efficiency.
- Trained and mentored new servers on best practices for customer service and operational procedures.
- Monitored food safety compliance to uphold health standards and improve overall dining experiences.
- Developed team communication strategies to address shift needs and maintain seamless service delivery.
- Analyzed service processes to identify areas for improvement, driving operational excellence across shifts.
- Managed restaurant closing duties by restocking items and reconciling cash drawers.
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Drove sense of urgency through team members to satisfy guests' needs and resolve problems.
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Scheduled staff hours and allocated resources to maximize team member performance.
- Scheduled and received deliveries and verified goods received against paperwork.
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
- Coordinated kitchen workflow to optimize supply usage and preparation time.
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.
- Created specialty dishes and developed recipes to be used in dining facilities.
Education
High School Diploma -
Granger High School
West Valley City, UTSkills
- Customer support
- Team collaboration
- Customer complaint resolution
- Quality assurance
- Refunds and exchanges
- Complex Problem-solving
- Assertiveness
- Account management
- Account updating
- Self motivation
- Problem resolution
Certification
Food Handlers
Forklift
Timeline
CSA
Purchase Green Artifical Grass
10.2024 - Current
District Manger
Santorini's Greek Grill
01.2020 - 04.2022
Kitchen Manager
The Wellington
01.2018 - 01.2020
High School Diploma -
Granger High School