Summary
Overview
Work History
Education
Skills
Languages
Timeline

Marilina Mena Ortiz

Newark,NJ

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Experienced CSA with over 2 years of experience Excellent reputation for resolving problems and improving costumer satisfaction.

Offering excellent communication and good judgment.

Overview

2
2
years of professional experience

Work History

CSA

Walgreens
Newark , NJ
09.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains

• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.


CNA

San Antoine Residence
North Smithfield, RI
2020 - 2020
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

CNA

Hebert Health & Rehabilitation
Smithfield , Rhode Island
09.2019 - 03.2020
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.

Education

GED -

CCRI COLLEGE, Providence, RI
08.2016

Nursing Assistance

HITEP , Providence RI
04.2019 - 08.2019

Skills

  • Customer Account Management
  • Customer Support
  • Order and Refund Processing
  • Understanding Customer Needs
  • Safe Work Practices
  • Spanish Speaking
  • Collaborative Environments
  • Promoting Brand and Company Identity
  • Customer Data Confidentiality
  • MS Office Proficiency

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

CSA - Walgreens
09.2021 - Current
CNA - San Antoine Residence
2020 - 2020
CNA - Hebert Health & Rehabilitation
09.2019 - 03.2020
HITEP - , Nursing Assistance
04.2019 - 08.2019
CCRI COLLEGE - GED,
Marilina Mena Ortiz