Hi, I’m
Kepahukula Cho
Kailua-Kona,HI
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
7
years of professional experience
Work History
Hallmark Aviations
CSA
10.2022 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Hawaii Pristine Cleaning Company LLC
Assistant Property Manager
01.2020 - 09.2022
Job overview
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Nimai Polamar
Assistant Manager
01.2019 - 12.2019
Job overview
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Regal Cinemas
CSA
01.2016 - 12.2018
Job overview
- Informed customers about special promotions and provided detailed information for various products.
- Increased revenue by cross-selling and upselling products and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
- Developed and actualized customer service initiatives to decrease wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Konawaena High SchoolKealakekua, HI
High School Diploma from High School Academics
05.2017
Skills
- Guest Satisfaction
- Safety Regulations
- Complex Problem-Solving
- Verbal Communication
- Customer Service
- Product Knowledge
- Hospitality and Accommodation
- Safe Work Practices
- Speaking Clearly
- Sales and Upselling
- Exceptional Communicator
- Negotiation
- Quality Assurance
- Calm and Professional Under Pressure
- Project Management
- Problem Resolution
- Policy and Procedure Adherence
- Customer Data Confidentiality
- Correcting Discrepancies
- Customer Relationship Management
- Customer Retention Strategies
Timeline
CSA
Hallmark Aviations
10.2022 - Current
Assistant Property Manager
Hawaii Pristine Cleaning Company LLC
01.2020 - 09.2022
Assistant Manager
Nimai Polamar
01.2019 - 12.2019
CSA
Regal Cinemas
01.2016 - 12.2018
Konawaena High School
High School Diploma from High School Academics
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