Summary
Overview
Work History
Education
Skills
Timeline
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Ramero Oates

Memphis,TN

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Skilled Forklift Driver adept at working quickly in fast-paced, demanding environments. Strong team player and problem-solver. Offering top communication and conflict resolution skills developed over 2 years in warehouse environments.

Overview

3
3
years of professional experience

Work History

CSA

Lwes
10.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Operates power equipment
  • Provided training and support to new associates to help provide high-quality customer service.
  • Demonstrated safe practices and procedures in store by adhering to company standards

Courtesy Clerk

Kroger
09.2020 - 09.2021
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise

Cook/Cashier

McDonald's
01.2020 - 09.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Ridgeway High School
Memphis, TN
06.2021

Skills

  • Product Merchandising
  • Quality Assurance
  • Guest Satisfaction
  • Verbal Communication
  • Wrapping and Banding
  • Material Handling
  • Store Planning and Display Design

Timeline

CSA

Lwes
10.2021 - Current

Courtesy Clerk

Kroger
09.2020 - 09.2021

Cook/Cashier

McDonald's
01.2020 - 09.2020

High School Diploma -

Ridgeway High School

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Ramero Oates