Summary
Overview
Work History
Education
Skills
Timeline
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Charles Mocabee

Morehead,Kentucky

Summary

Proficient in technical diagnostics, repairs, and maintenance of workstation . Demonstrates strong problem-solving abilities and technical expertise to deliver reliable service. Consistently maintains high standards in customer service and operational efficiency.

Overview

5
5
years of professional experience

Work History

Field Service Technician

F2onsite
08.2021 - Current
  • Coordinate with department managers and leads for end point device refresh.
  • Fufile Service Now tickets for end users during Epic Go Live.
  • Deploy monitors and peripherals to meet Epic standards.
  • (Scanner, Credit Card Reader, Signature Pads, and more)
  • Resolved issues with end user’s peripherals including Zebra printers, document scanners, and SSO tap and go.
  • Migrate end user documents and software.

Bulk Loader

Family Dollar Distribution Center
03.2021 - 08.2021
  • Organized and transported products to be distributed to Family Dollar stores.
  • Supervised and support newer employee with duties and expectation

Internship

St Claire Regional Center
01.2020 - 03.2020
  • Help desk, and ticket escalation.
  • Secure data removal for end of life devices.
  • Refreshed workstations with new all in one workstation.

Education

Bachelor of Business Administration - Computer Information System

Morehead State University
Morehead, KY
12.2020

Skills

  • Problem-solving
  • Hardware installations
  • Software diagnosis
  • Application support
  • End user support
  • Google Suite Proficient
  • Active directory
  • Teamwork and collaboration

Timeline

Field Service Technician

F2onsite
08.2021 - Current

Bulk Loader

Family Dollar Distribution Center
03.2021 - 08.2021

Internship

St Claire Regional Center
01.2020 - 03.2020

Bachelor of Business Administration - Computer Information System

Morehead State University

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Charles Mocabee