Charles Moreira
Saint Paul,MN
Summary
Highly-motivated Account Manager bringing 5 years of experience in sales and client retention. Skilled in fostering relationships based on personability and consistent service. Proficient in SalesForce and Microsoft 365. Adamant about treating others with respect.
Overview
6
6
years of professional experience
Work History
Major Account Manager- Franchise Acquisition
Worldwide Express
St. Louis Park, MN
03.2023 - Current
- Facilitated the acquisition of Unishippers franchises.
- Managed the successful transition of clients to a new transportation management system.
- Developed rapport with clients through frequent contact and expert guidance.
- Prepared and conducted business reviews with clients.
- Achieved an $125,000 weekly revenue increase for Worldwide Express.
Billing Success Pilot
Worldwide Express
St. Louis Park, MN
07.2022 - 03.2023
- Piloted a client retention program to reduce attrition.
- Employed data analytics strategies to pinpoint clients experiencing billing challenges.
- Provided guidance to identified clients in order to resolve billing issues effectively.
- The pilot achieved a 13% increase in company-wide client retention.
Senior Account Manager
Worldwide Express
St. Louis Park, MN
10.2021 - 07.2022
- Built lasting connections with clients through establishing credibility.
- Increased revenue by tailoring solutions to match client needs.
- Monitored client survey results to address areas of improvement.
- Aided in the evaluation and onboarding of Inside Account Manager candidates.
Inside Account Manager
Worldwide Express
St. Louis Park, MN
01.2021 - 10.2021
- Managed and maintained relationships with 250 clients across the United States.
- Identified at-risk clients through analyzing performance reports.
- Implemented effective strategies to improve client retention.
- Achieved 110% annual client retention.
Management Trainee
Enterprise Rent-A-Car
Bloomington, MN
01.2018 - 12.2020
- Generated revenue by renting assets and reducing financial risk.
- Evaluated and enhanced service quality to foster strong relationships with partners.
- Learned to manipulate costs and expenses through examination of financial statements.
- Increased branch's Service Quality Index from 89% to 93%.
Education
Bachelor of Science - Sports Management
University of Minnesota
Minneapolis, MN01.2017
Skills
- Communication
- Critical Thinking
- Adaptability
- Leadership
- Problem-Solving
- Negotiation
Timeline
Major Account Manager- Franchise Acquisition
Worldwide Express
03.2023 - Current
Billing Success Pilot
Worldwide Express
07.2022 - 03.2023
Senior Account Manager
Worldwide Express
10.2021 - 07.2022
Inside Account Manager
Worldwide Express
01.2021 - 10.2021
Management Trainee
Enterprise Rent-A-Car
01.2018 - 12.2020
Bachelor of Science - Sports Management
University of Minnesota
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