Charles Morton
Deatsville
Summary
Excellent customer service skilled in resolving issues and enhancing satisfaction. Proven ability to foster teamwork and maintain high standards in fast-paced environments.
A strong focus on customer service and teamwork. Skilled in efficiently managing transactions and addressing concerns, contributing to a positive shopping experience and enhanced team performance.
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
2
2
years of professional experience
Work History
Team Member
Chick-Fil-A Restaurant
Prattville, AL
10.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience.
- Collaborated with team members to streamline order processing during peak hours.
- Assisted in training new staff on operational procedures and best practices.
- Handled cash transactions accurately, ensuring proper cash management protocols.
- Resolved customer complaints effectively, enhancing overall satisfaction rates.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
Retail Sales Associate Cashier
Food Outlet
Millbrook, AL
10.2024 - 10.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate cash handling.
- Maintained organized merchandise displays, adhering to store visual standards and promotions.
- Collaborated with team members to replenish stock.
- Provided exceptional customer service by resolving issues promptly and professionally.
- Supported training of new staff on operational procedures and customer engagement techniques.
- Monitored cleanliness and safety standards throughout the sales floor to promote a welcoming environment.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
- Greeted customers upon entry, creating positive first impression and fostering loyalty.
Education
High School Diploma -
New Hope Academy
Prattville, AL05-2026
No Degree - Firefighting
Alabama Fire College
Tuscaloosa, AL04-2026
Skills
- Fire suppression
- First aid and CPR
- Emergency communications
- Fire prevention
- Customer service
- Teamwork and collaboration
- Positive attitude
- Problem-solving
Timeline
Team Member
Chick-Fil-A Restaurant
10.2025 - Current
Retail Sales Associate Cashier
Food Outlet
10.2024 - 10.2025
High School Diploma -
New Hope Academy
No Degree - Firefighting
Alabama Fire College