Charles Moss
Cedar Hill,TN
Summary
Dynamic Office Manager with a proven track record at Evans Glass, excelling in policy implementation and staff supervision. Enhanced workplace productivity through effective training and workflow coordination. Renowned for exceptional customer service and maintaining impeccable organization, fostering positive client relationships and driving operational efficiency.
Overview
25
25
years of professional experience
Work History
Office Manager
Evans Glass
Nashville, Tennessee
11.2000 - Current
- Managed daily office operations and coordinated workflow among staff.
- Implemented office policies to enhance workplace productivity and organization.
- Trained new employees on office procedures and company policies effectively.
- Communicated with clients to address inquiries and resolve issues promptly.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Provided training to new hires on office policies and procedures.
Education
Business
Austin Peay State University
Clarksville, TNSkills
- Office management
- Policy implementation
- Document organization
- Staff supervision
- Customer service
- Workflow coordination
Timeline
Office Manager
Evans Glass
11.2000 - Current
Business
Austin Peay State University