Charles Moss
San Angelo,TX
Summary
Dynamic professional with extensive experience at Bridgestone Hosepower, excelling in customer service and sales strategies. Proven track record of increasing revenue through exceptional product knowledge and relationship building. Adept at mentoring teams and optimizing operations, ensuring high customer satisfaction and efficient service delivery. Strong attention to detail and teamwork skills drive success.
Overview
27
27
years of professional experience
Work History
Counter Sales Technician
Bridgestone Hosepower
San Angelo, Tx
04.2012 - 01.2026
- Implemented effective upselling strategies by identifying additional product needs among existing clientele base.
- Increased sales revenue by providing exceptional product knowledge and technical support to customers.
- Delivered exceptional customer support throughout shopping and purchasing experiences.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Manager
Big C Automotive /Napa 269
Sonora, TX
01.2011 - 04.2012
- Developed and implemented operational strategies to enhance team performance and efficiency.
- Mentored junior staff, promoting skill development and knowledge sharing within the team.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Paint Department Manager
Oreilly Auto Parts
San Angelo, TX
02.2009 - 01.2011
- Oversaw daily operations of paint department, ensuring compliance with safety and quality standards.
- Trained and mentored team members on paint application techniques and equipment usage.
- Managed inventory levels, optimizing stock to meet customer demand while minimizing waste.
- Enhanced customer satisfaction through personalized color consultations and product recommendations.
- Resolved customer complaints professionally, fostering loyalty through exceptional service recovery efforts.
Assistant Manager
Big C Automotive / Napa 269
Sonora, TX
02.2007 - 02.2009
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Heavy Equipment Mechanic
Carl J. Cahill Inc.
Sonora, TX
11.1998 - 02.2007
- Diagnosed mechanical issues using diagnostic tools and techniques.
- Performed routine maintenance on heavy equipment to ensure optimal performance and safety.
- Repaired hydraulic systems, engines, and electrical components in various types of machinery.
- Mentored junior mechanics on best practices for equipment repair and maintenance procedures.
Education
GED -
Sonora High Scool
Sonora, TX09.1996
Skills
- Customer service
- Sales strategies
- Time management
- Customer relationship building
- Customer relations
- Product and service knowledge
- Systems and software expertise
- Teamwork and collaboration
- Attention to detail
- Customer satisfaction
Timeline
Counter Sales Technician
Bridgestone Hosepower
04.2012 - 01.2026
Manager
Big C Automotive /Napa 269
01.2011 - 04.2012
Paint Department Manager
Oreilly Auto Parts
02.2009 - 01.2011
Assistant Manager
Big C Automotive / Napa 269
02.2007 - 02.2009
Heavy Equipment Mechanic
Carl J. Cahill Inc.
11.1998 - 02.2007
GED -
Sonora High Scool