CHARLES MYLES Jr.
Brooklyn,NY
Summary
Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Dependable Site Manager effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Operations Supervisor
DOCGO//HERCC PROJECT
02.2023 - Current
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Planned and oversaw team operations in legal, reconnection, TPS. and 60-day notices.
- Provided feedback to workers on job performance and safety procedures.
- Created and implemented plans to maximize efficiency of workers.
- Oversaw work of 150+ personnel, with daily direct reports.
- Met with senior management to determine needs and develop roadmaps.
- Trained bilingual admins on safety, task prioritization and project management techniques.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Administered disciplinary actions to workers violating safety regulations and company policies.
Emergency Dispatcher
NY Presbyterian Hospital
11.2009 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Developed and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
- Created electronic medical records for all cases, performing routine chart audits and reviewing 200 + charts annually
Emergency Medical Technician
NY Presbyterian Hospital
11.2009 - Current
- Communicated with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims or to receive instructions for further treatment.
- Stabilized serious and critical patients for transport to medical facilities with advanced care teams.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Cleaned and replenished vehicle daily to maintain readiness for emergency medical response.
- Kept up with continuing education requirements to maintain certification.
EMT/Dispatcher
SeniorCare EMS
12.2012 - Current
- Communicated with lucid patients to gather incident and medical history information.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
COVID-19 Site Manager
Centers Urgent Care
06.2021 - 07.2022
- Oversaw test personnel scheduling to maintain diagnostic availability and maximize supplied tests.
- Participated in community outreach initiatives to encourage test utilization among underserved populations.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Trained managers of each department in safety protocols and procedures.
- Created weekly and monthly reports and presentations for management team.
- Monitored, coached, and supervised team of one hundred fifty employees in 2021-2022
COVID-19 Vaccinator
Centers Urgent Care
06.2021 - 07.2022
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Completed screening questions with patients following CDC guidelines.
- Wore face mask, eye protection, medical gloves, and PAPR.
- Documented patient care accurately and concisely in CIR system.
- Ran successful practice with robust patient load and high satisfaction scores due to quality of care.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
EMT/Field Training Officer
Assist Ambulance
07.2009 - 09.2011
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Identified training needs and planned classes accordingly.
- Trained and mentored over 50+ new personnel hired to fulfill various roles.
- Trained EMTs in basic life support skills, oxygen therapy and wound care.
Education
EMD Certification - Emergency Medical Dispatch
International Academy of Emergency Med Dispatch
Syosset, NY06.2014
GED -
Brooklyn Adult Learning Center
Brooklyn, NY06.1999
NYS BLS CERTIFICATION - Basic Life Support Cert 247375
Emergency Care Programs
Brooklyn, NY04.1997
Skills
- Basic Trauma Life Support
- Prehospital Care
- Emergency Medical Care
- Emergency Preparedness
- Microsoft Office
- Emergency Medical Dispatch
- Project Leadership
- Program Management
- Schedule Management
- Staff Oversight
- Maintaining Clean Work Areas
- Field Maintenance
Certification
- EMT - Certified Emergency Medical Technician
- COVID-19 Vaccinator certification
- American Heart Association BLS certification
- Nys commercial Drivers license class CP
Timeline
Field Operations Supervisor
DOCGO//HERCC PROJECT
02.2023 - Current
COVID-19 Site Manager
Centers Urgent Care
06.2021 - 07.2022
COVID-19 Vaccinator
Centers Urgent Care
06.2021 - 07.2022
EMT/Dispatcher
SeniorCare EMS
12.2012 - Current
Emergency Dispatcher
NY Presbyterian Hospital
11.2009 - Current
Emergency Medical Technician
NY Presbyterian Hospital
11.2009 - Current
EMT/Field Training Officer
Assist Ambulance
07.2009 - 09.2011
EMD Certification - Emergency Medical Dispatch
International Academy of Emergency Med Dispatch
GED -
Brooklyn Adult Learning Center
NYS BLS CERTIFICATION - Basic Life Support Cert 247375
Emergency Care Programs
- EMT - Certified Emergency Medical Technician
- COVID-19 Vaccinator certification
- American Heart Association BLS certification
- Nys commercial Drivers license class CP
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