Charles Nana Kwame Addo
Abu Dhabi,Ghana
Summary
My proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
I bring strong problem-solving skills and proactive approach to new tasks. I am known for my adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
I am an experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. I excel in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
10
10
years of professional experience
Work History
Demolding Operator
Anabeeb Pipes Manufacturing Factory
Abu Dhabi, UAE
01.2025 - Current
- Reduced average demolding time from 20 minutes to 15 minutes per pipe, increasing overall production capacity by 15%.
- Maintained a 100% safety compliance record over 8 months by adhering to safety protocols and participating actively in safety training sessions, resulting in zero workplace accidents.
- Increased yield of usable product from 85% to 95% through careful handling and innovative techniques during the demolding process.
- Reduced equipment downtime associated with demolding by 25% through regular maintenance and troubleshooting, leading to uninterrupted production flow.
- Trained 5 new operators on demolding techniques, leading to a 30% decrease in onboarding time and ensuring they quickly reached optimal productivity levels.
Marketing & Managing
Ivie Fabrics
Greater Accra, Ghana
03.2022 - 12.2023
- Increased monthly sales by 25% over the last year by implementing targeted marketing campaigns and promotions.
- Established partnerships with three new fabric suppliers, leading to a 15% reduction in fabric costs while expanding product variety.
- Improved customer satisfaction scores from 78% to 92% within six months through enhanced staff training and personalized customer service initiatives.
Customer Solution Executive
Glico Life
Greater Accra, Ghana
03.2021 - 02.2022
- Reduced average claims processing time from 15 days to 7 days by streamlining workflows and adopting new technology solutions.
- Led my team that exceeded its sales targets by 50% in various quarters through effective coaching and motivational strategies.
- Scored an average customer satisfaction rating of 4.8 out of 5 in quarterly feedback surveys, demonstrating exceptional service quality.
- Successfully maintained a 100% compliance rate during audits and reviews, resulting in zero penalties and improved credibility with regulatory bodies.
Field Teller
Quick Credit
Greater Accra, Ghana
01.2020 - 10.2021
- Improved loan application processing time by 30%, reducing the average turnaround from 7 days to 5 days through efficient documentation verification and streamlined workflows.
- Achieved a customer satisfaction rating of 95% in feedback surveys by providing exceptional service and prompt responses to inquiries.
- Exceeded monthly loan sales targets by 25%, contributing to a total of GH¢500,000.00 in new loans within six months
- Grew the client base by 35% through community outreach and networking events, successfully establishing new relationships and generating referral business.
- Maintained 100% compliance with regulatory requirements during all transactions, resulting in zero discrepancies or penalties during audits.
Security Guard
All-Safe Security Company
Greater Accra, Ghana
03.2015 - 12.2017
- Contributed to a 30% reduction in theft and vandalism incidents at the facility over a year through proactive patrols and surveillance monitoring.
- Improved visitor processing time by 40% by implementing an efficient check-in procedure, allowing for smoother entry and exit.
- Monitored video surveillance systems that increased detection of suspicious activities, resulting in a 50% increase in reported security incidents to management.
- Resolved 90% of reported disturbances without escalation to law enforcement through effective communication and conflict de-escalation techniques.
- Enhanced the accuracy of daily incident reports by adopting a new reporting system, leading to a 30% decrease in report-related discrepancies.
Education
Software -
IPMC
Greater Accra 08.2008
SAT And TOEFL -
PFL Great Knowledge
Greater Accra 10.2007
WASSCE -
O'Reilly Senior High School
Greater Accra 05.2007
BECE -
Adabraka Presbyterian JHS
Greater Accra03.2004
Basic Education -
St. Mark Basic School
Greater Accra 03.2000
Skills
- I foster team collaboration by building positive relationships and promoting an inclusive work environment, which results in improved team performance
- I demonstrate strong verbal and written communication skills by effectively presenting information and reports to diverse audiences
- I adapt quickly to new technologies and changing environments, ensuring seamless transitions during software upgrades and system implementations
- I manage multiple priorities effectively with strong time management skills, ensuring timely completion of projects and deadlines
LANGUAGES
English
Fante
Ga
Hausa
Hobbies and Interests
Researching On The Internet, Listening To Music, Playing Video Games
Timeline
Demolding Operator
Anabeeb Pipes Manufacturing Factory
01.2025 - Current
Marketing & Managing
Ivie Fabrics
03.2022 - 12.2023
Customer Solution Executive
Glico Life
03.2021 - 02.2022
Field Teller
Quick Credit
01.2020 - 10.2021
Security Guard
All-Safe Security Company
03.2015 - 12.2017
Software -
IPMC
SAT And TOEFL -
PFL Great Knowledge
WASSCE -
O'Reilly Senior High School
BECE -
Adabraka Presbyterian JHS
Basic Education -
St. Mark Basic School