Charles Nichols
Neenah
Summary
Dedicated hospitality professional known for strong guest engagement and attention to detail. Prepared to contribute to a seamless work environment and positive team dynamics.
Overview
16
16
years of professional experience
Work History
Server/Busser/Dishwasher
Zacatecas
Neenah
03.2018 - Current
- Trained new staff on menu items and service protocols.
- Delivered exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed orders accurately using point-of-sale system.
- Maintained cleanliness and organization of dining area and service stations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Kitchen Hand
Hot Dog Charlie's
Oshkosh, WI
04.2010 - 08.2017
- Prepared ingredient stations for efficient food assembly and service.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Assisted chefs in food preparation, ensuring timely and quality output.
- Operated kitchen appliances safely while following health and safety regulations.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Education
High School Diploma -
Winneconne High School
Winneconne, WI01-2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Point of sale (POS) system operations
- Take-out service
- Multitasking
- High energy and stamina
- Basic computer skills
Timeline
Server/Busser/Dishwasher
Zacatecas
03.2018 - Current
Kitchen Hand
Hot Dog Charlie's
04.2010 - 08.2017
High School Diploma -
Winneconne High School