Charles Norton
Scituate,Massachusetts
Summary
Dedicated professional with a strong work ethic and integrity. Proven ability to enhance customer satisfaction through exceptional service and meticulous attention to detail. Skilled in work planning and team collaboration, consistently delivering high-quality results under pressure while maintaining a clean and organized workspace.
Overview
8
8
years of professional experience
Work History
Car Detailer
Norton Auto Detailing
02.2021 - Current
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
Cashier
South Shore Auto Wash
01.2017 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, gift cards, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Food Runner
Galley Kitchen and Bar
05.2022 - 08.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
Bachelor of Arts - Journalism
Suffolk University
Boston, MA05-2026
High School Diploma -
Scituate High School
Scituate, MA05-2022
Skills
- Customer service
- Work planning
- Team collaboration
- Work ethic and integrity
- Patience and empathy
Timeline
Food Runner
Galley Kitchen and Bar
05.2022 - 08.2022
Car Detailer
Norton Auto Detailing
02.2021 - Current
Cashier
South Shore Auto Wash
01.2017 - Current
Bachelor of Arts - Journalism
Suffolk University
High School Diploma -
Scituate High School
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