Charles M. Otter
New Albany,OH
Summary
Facilities and maintenance leader with deep experience in data center operations, building systems, and industrial equipment. Led teams of technicians and managers, supported HVAC/chiller systems, electrical troubleshooting, CMMS recordkeeping, and preventive maintenance, with a strong focus on safety, reliability, and uptime.
Overview
20
20
years of professional experience
Work History
Chief Engineer
Amazon
New Albany, Ohio
03.2026 - Current
- Managed banks of switch gear supplying power to data hall racks, ensuring continuous power availability and reliability for critical operations
- Ensured the Data Centers N + 2C configuration provided reliable power at all times
- Familiar with various Data Center power flow architectures such as OPTDC, JITDC and WMW specific to Amazon and understand the various power flows including UPS backup
- Executed maintenance bypass of breakers to facilitate UPS work using the Kirk Key sequence.
- Led a team of ten Engineering Operating Technicians in maintaining and repairing HVAC equipment, IT racks, and general building systems in a secure Data Center to ensure optimal operational efficiency
- Monitored the operation of various systems used to keep the Data Center racks running under ideal temperature and humidity conditions such as Air Handling Units, Hot and Cold aisle containment and Fire suppression systems
- Directed incident response drills simulating potential Data Center downtime, ensuring preparedness for loss of utility and seamless transition to alternate power sources such as generators
Building Engineer
CBRE Contract with the Cleveland Clinic and Case Western Reserve University
Cleveland, Ohio
08.2023 - 03.2026
- Ensure compliance with all State, County and City codes Active member of the Safety Committee
- Maintain the Process Chiller Systems to target ideal temperatures and humidity levels in the Data Center server rooms
- Provide service to the Air Handling Units (AHUs) that control the other building temperature levels, e.g., filter changes
- Monitor the Water Tower Chiller Condenser Loop and the bactericide chemical application process, maintain logbooks
- Completed PMs and repairs with contractors on HVAC systems, water, lighting, fire control, and general building controls to maintain operational integrity.
- Troubleshot and repaired a variety of breakdowns, including electrical, mechanical, lighting, thermostats, roofing, and general building items, to ensure timely resolution of issues.
- Performed maintenance tasks based on immediate needs and identified issues.
- Monitored essential building systems using BMS technology to ensure operational efficiency. in real time with BMS Johnson Controls Metasys
- Delivered reliable and courteous service to personnel, enhancing overall campus experience.
Maintenance Manager
Associated Materials
Cuyahoga Falls, Ohio
01.2022 - 05.2023
- Managed maintenance operations for major window manufacturer with four salaried and over twenty-five indirect reports, ensuring optimal performance and reliability of equipment
- Highly adept with the AMMS system and reduced the PM backlog by over 80% from January 2022 to May 2023
- Oversaw Facilities Manager in maintaining RTUs and plant compressor system, ensuring compliance with safety standards and operational efficiency
- Managed all contractor activity from quotes to scheduling and monitored on site work performance
- Coordinated project management efforts for lighting and building upgrades, enhancing facility aesthetics and functionality
- Reviewed and approved all inventory and spare parts orders.
Field Service Technician
FMH Conveyors
Jonesboro, Arkansas
06.2021 - 10.2021
- Traveled to customer sites for repairs of conveyor components across Midwest Amazon locations, ensuring operational efficiency
- Executed preventive maintenance techniques on equipment, enhancing reliability and reducing potential downtime
- Outstanding mechanical and electrical troubleshooting skills including VFD issues and programming logic
- Assembled conveyor components according to detailed prints, contributing to accurate and timely project completion
- This position was an extension of my previous position at C&W Services
Maintenance Manager
C & W Services Contract with Amazon Account
North Randall, OH
06.2018 - 07.2020
- Executed preventative and predictive maintenance programs to minimize equipment downtime and ensure operational efficiency
- Executed maintenance task prioritization and EAM (CMMS) activity.
- Directed four Assistant Maintenance Managers and one Controls Systems Engineer with over seventy indirect reports
- Managed and trained sixteen technicians in conveyance, PLC-controlled automation, and electronic labeling equipment to enhance team capabilities
- Collaborated with Amazon leadership to establish strong working relationships that facilitated effective maintenance operations
- Employed Waites Wireless vibration analysis system for effective machinery diagnostics.
- Provided technical support for controls, electrical, mechanical, and related items for Dematic OEM systems
- Maintained Health & Safety Records and worked closely with EHS personnel
Maintenance Supervisor
Alcoa
Cleveland, OH
09.2014 - 09.2017
- Ensured compliance with health and safety regulations
- Supervised union skilled trades in maintenance and repair of hydraulic forging presses and heat-treating equipment, ensuring operational reliability
- Prepared weekly maintenance schedules and allocated tasks based on forecasted workloads, optimizing team efficiency
- Directed staff on preventive maintenance tasks to minimize equipment downtime and enhance operational readiness
- Organized daily cleaning tasks and maintenance activities
- Maintained inventory and equipment as well as ensured adequate storage
- Worked additional hours on weekends to support critical operations
Maintenance Manager
Vossloh, Cleveland Track Material
Cleveland, OH
06.2006 - 09.2014
- Supervised maintenance activities for machinery, building assets, and grounds to ensure operational reliability
- Ensured compliance with national and local codes and regulations to uphold safety and operational standards
- Ensured department employees adhered to safety policies and procedures
- Tracked expenses and managed maintenance budget to maintain fiscal responsibility
- Escorted Fire Marshall during annual walk-through inspections and passed eight consecutive years
- Managed daily operations with a team of eight non-union direct reports in the operations of a railroad manufacturer
Education
Master of Business Administration Degree (MBA) -
Cleveland State University
Cleveland, OHBachelor of Science Degree (BSEE) - Electrical Engineering
Cleveland State University
Cleveland, OHSkills
- BMS HVAC analysis
- CMMS, Si7, EAM Systems
- Electrical Troubleshooting
- Mechanical Troubleshooting
- Preventive Maintenance
- Physical Plant Maintenance
- Safety Compliance Regulations
- Operational Efficiency
- Root Cause Analysis
- Lean Six Sigma
- Project Management
- Facilities Management
- Team development
Personal Information
- Title: Maintenance Manager/ Data Center Engineer
- Availability: Able to work alternate shifts and weekends as required
Education & Informational Items
- United States Marine Corps, Sergeant (E-5) Honorable Discharge
- Recognized for Perfect Attendance, Including Consecutive Years
- Secret Security Clearance
Other Training
- Black Belt, Six Sigma Academy, Ford Motor Company, Detroit, MI
- Electronics Technician, United States Marine Corps, San Diego, CA
Timeline
Chief Engineer
Amazon
03.2026 - Current
Building Engineer
CBRE Contract with the Cleveland Clinic and Case Western Reserve University
08.2023 - 03.2026
Maintenance Manager
Associated Materials
01.2022 - 05.2023
Field Service Technician
FMH Conveyors
06.2021 - 10.2021
Maintenance Manager
C & W Services Contract with Amazon Account
06.2018 - 07.2020
Maintenance Supervisor
Alcoa
09.2014 - 09.2017
Maintenance Manager
Vossloh, Cleveland Track Material
06.2006 - 09.2014
Master of Business Administration Degree (MBA) -
Cleveland State University
Bachelor of Science Degree (BSEE) - Electrical Engineering
Cleveland State University