Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1997
1997
years of post-secondary education
Work History
Field Service Team Lead
A-C-T Environmental and Infrastructure Inc
Titusville
03.2025 - Current
Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Coordinated team resources to achieve project goals.
Documented detailed reports regarding each event requiring an emergency response team's involvement.
Communicated effectively with supervisors and coworkers in order to coordinate emergency responses quickly and efficiently.
Performed grading of site land and smoothed surfaces as part of projects or finish work.
Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
Managed daily activities of field service technicians by assigning tasks, monitoring progress and providing guidance when necessary.
Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Ensured compliance with safety regulations and company policies.
Assigned drivers to appropriate routes based on customer needs.
Created daily reports detailing response times, call volumes, and other pertinent information.
Supervised driver dispatching, route planning, and vehicle tracking for driving team.
Owner/Operator
Dan's Sprinkler Installation and Repair
Colorado Springs
03.2016 - 09.2023
Exceeded customer satisfaction by finding creative solutions to problems.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Managed inventory and supplies to ensure materials were available when needed.
Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
Assisted with the installation of underground utilities such as sewer lines and water mains.
Accurately estimated material needs based on job specifications provided by supervisor.
Performed routine inspections on all heavy machinery prior to use.
Monitored job progress and ensured completion within budget constraints.
Scheduled staff shifts based on project needs and availability.
Team Lead Field Customer Service Engineer at Huawei Telecoms NG (MTN Nigeria Managed Service)Team Lead Field Customer Service Engineer at Huawei Telecoms NG (MTN Nigeria Managed Service)