Charles Pearson
Paragould,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Freight Operations Manager
XPO
Bessemer, AL
04.2024 - Current
- Streamlined freight operations by implementing efficient processes and procedures.
- Increased on-time deliveries through proactive communication with clients, drivers, and dispatchers.
- Reduced delivery times with effective route planning and scheduling.
- Assessed risks associated with shipping routes or methods, proactively adjusting strategies as needed for maximum safety and efficiency.
- Maximized capacity utilization by effectively assigning loads to available resources based on priority, location, and size constraints.
- Fostered a culture of teamwork within the department by encouraging collaboration among staff members across various roles in freight operations.
- Conducted regular performance reviews, providing constructive feedback to support staff development in freight operations.
- Enhanced safety standards through regular employee training and monitoring compliance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
Facility Operations Supervisor
XPO
Jonesboro, AR
06.2022 - 04.2024
- Dispatch city operations ensuring customers' freight is picked up and delivered in timely manner.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled costs to keep business operating within budget and increase profits.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Defined clear targets and objectives and communicated to other team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Dock Supervisor
YRC Freight
Memphis, TN
10.2021 - 06.2022
- Utilize resources to move freight in the safest and most cost-effective manner to meet or exceed customer expectations
- Ensure all employees are working safely and proficiently
- Ensure all trailers are being loaded and correctly routed to proper destinations
- Ensure proper weight and volume is loaded to each trailer.
- Implemented loading dock process and productivity improvements.
- Promote positive work environment by fostering open communication and resolving conflicts promptly.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Secured cargo using load bars, wood blocks, and straps.
- Reported and established key performance metrics to monitor and meet company goals.
Driver/Operator
A/M Hot Shot Express LLC
Olive Branch Ms
01.2021 - 10.2021
- Truck driver for A/M Hot Shot pulling for FedEx Ground, pulling doubles or 53 ft trailers.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
Dock Worker-Driver Sales Representative
XPO LOGISTICS
Memphis, TN
04.2017 - 10.2020
- Over 3 years of experience working on dock loading and unloading tractor trailers and transporting either on linehaul or locally delivering freight
- Operating forklift to unload freight from one trailer and loading to another
- Stabilizing freight on trailer preparing for transport
- Connecting tractor to 53', 48', 33', or 28' trailers
- Connecting set of doubles
- Transporting freight from terminal to terminal
- Transporting freight from terminal to receiving customer.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Enhanced workplace safety by adhering to strict safety guidelines and protocols during daily operations.
- Fostered positive work atmosphere by maintaining open and respectful communication with colleagues, supervisors, and other stakeholders.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
Tug Driver and Package Handler
UPS PARCEL
Memphis Tn
02.2017 - 04.2017
- Two months of experience loading and unloading containers and packages from planes and tractor trailers
- Prepare for plane staging
- Guidance of aircraft to staging area
- Unload and sort parcel from aircraft to container
- Transport container to warehouse or tractor trailer.
Corporal of Marines - Radio Operator Non-Commissioned Officer
United States Marine Corps
Twentynine Palms, CA
01.2013 - 01.2017
- Field Radio operator professional with over 4 years of experience
- Reduced instances of miscommunication through diligent use of radio etiquette and standardized protocol adherence.
- Aided in planning successful missions through participation in pre-mission briefings, sharing insights on current communication capabilities and limitations.
- Collaborated with cross-functional teams to develop contingency plans for potential communication disruptions or emergencies.
- Provided vital situational updates to commanders by relaying real-time information from field operatives during operations.
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
- Maintained accurate documentation of messages transmitted and received.
- Repaired radio equipment as necessary using electronic testing equipment, hand tools and power tools.
- Adapted quickly to changing frequencies and encryption codes, ensuring seamless transitions during high-pressure situations.
- Trained new radio operators on equipment usage, protocols, and best practices to ensure proficiency within the team.
- Supported mission success by consistently monitoring multiple channels for any relevant updates or communications from other units or agencies involved in the operation.
Education
Emt basic in Emergency Medical Services -
North West Community College
Southaven, MS03.2024
Combat Training -
Camp Lejeune
Nc08.2013
High school diploma or GED -
Center Hill High School
Olive Branch, MS12.2012
Skills
- Freight Experience
- Military
- Budget Adherence
- Coordinating Daily Operations
- Process improvement strategies
- Staff Development
- Team Collaboration and Leadership
- Performance Evaluation
- Mentoring
- Employee evaluation
- Warehouse experience
- Facilities Management
Certification
- Basic Life Support (BLS), 08/01/20, 08/01/22
- Forklift Certification
Additional Information
SPECIALTIES & EXPERIENCE
Timeline
Freight Operations Manager
XPO
04.2024 - Current
Facility Operations Supervisor
XPO
06.2022 - 04.2024
Dock Supervisor
YRC Freight
10.2021 - 06.2022
Driver/Operator
A/M Hot Shot Express LLC
01.2021 - 10.2021
Dock Worker-Driver Sales Representative
XPO LOGISTICS
04.2017 - 10.2020
Tug Driver and Package Handler
UPS PARCEL
02.2017 - 04.2017
Corporal of Marines - Radio Operator Non-Commissioned Officer
United States Marine Corps
01.2013 - 01.2017
Emt basic in Emergency Medical Services -
North West Community College
Combat Training -
Camp Lejeune
High school diploma or GED -
Center Hill High School