Charles Pelto
RIVER FOREST,IL
Summary
Hardworking Quality Assurance Manager with extensive knowledge of [Product] inspections to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization. Successful at forecasting market trends and financial needs. Meticulous Quality Assurance Manager with 19 years of experience. Talented at performing detail-oriented inspections and training employees for excellent service. Accomplished at meeting long-term financial and quality goals.
Overview
34
34
years of professional experience
Work History
Quality Assurance Manager
McGraw-Hill Higher Education
04.1994 - 02.2017
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Streamlined testing processes by introducing automated tools, increasing efficiency and reducing errors.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Managed supplier relationships, enforcing strict standards for incoming materials and components to preserve product integrity and minimize rejections.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Prevented costly recalls by proactively addressing potential risks before they escalated into larger issues.
- Played a crucial role in refining company manufacturing practices by providing expert guidance on regulatory compliance matters.
Marketing Coordinator
Cuadra Associates, Inc.
01.1983 - 03.1994
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Increased customer engagement through the creation of compelling social media content and strategies.
- Boosted sales by designing and executing creative email marketing campaigns.
- Improved website traffic with the implementation of SEO best practices and keyword research.
- Streamlined internal communication processes, resulting in more efficient project management.
- Developed visually engaging marketing materials to support product launches and promotions.
Education
Bachelor of Arts - English Language And Literature
Wayne State University
Detroit, MI06.1989
Skills
- [Software] Expert
- Internal Audits
- Quality Systems
- Policy Reinforcement
- Knowledge of Quality Systems
- Budget Management
- Operation Monitoring
- Goals Setting
- Quality Control Tests
- Quality Standards Determination
- Progress Reporting
- Project Management
- Attention to Detail
- Regulatory Compliance
- Work Planning and Prioritization
- Presentations
Timeline
Quality Assurance Manager
McGraw-Hill Higher Education
04.1994 - 02.2017
Marketing Coordinator
Cuadra Associates, Inc.
01.1983 - 03.1994
Bachelor of Arts - English Language And Literature
Wayne State University
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